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Problem with HP Designjet 5500PS

Posted on 2009-04-01
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Last Modified: 2013-12-15
After installing an incorrect black ink cartridge into the plotter the front panel displays "insert" for ALL of the ink cartridges.  I have Googled the heck out of this, trying all of the procedures, fixes, etc that I could find (to no avail)....

Backing up a bit - my assistant installed a #81 DYE cartridge where a #83 INK cartridge should have been installed.  I examined the area where the cartridge was inserted and there are no signs of damage at all.

I also tried to insert the old cartridge and got the same result.

I am hoping that there is a DesignJet GURU out there can can assist.

thanks
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Question by:kpdonahue
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9 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 24044508
Did you already go through these troubleshooting links for your model printer?  http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=82218&taskId=110
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=82218&prodTypeId=18972&objectID=bpp03004
Insert  error?  - There is no consumable installed - Solution from the above:  Insert the correct consumable. If the correct consumable is inserted, check that the Carriage tube connector is correctly connected to the carriage.  
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LVL 27

Expert Comment

by:Asta Cu
ID: 24044528
Towards the bottom of the last link above, you'll see a chart and table which describes the messages and status codes for ink cartridges, and the recommended actions.
 
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Author Comment

by:kpdonahue
ID: 24044580
can you point me to the Carriage tube connector?

ALSO - astaec... no message except for INSERT
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LVL 27

Expert Comment

by:Asta Cu
ID: 24044681
I scanned the PDF Manual which is more that 13MB, and could not find the schematic to share with you.  Did fine, though, that the HP Designjet 5500ps series has/had a Firmware upgrade (after you confirm that you have the latest drivers for your Operating System and model).  Some of the fixes for this firmware update include - Improved algorythm to measure the ink level in the ink cartridges, preventing early messages of empty cartridge. Cosmetic changes in the information from the Jetdirect. Fixed links in the WebAccess tool

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=pl-61937-3&jumpid=reg_R1002_USEN
 
 
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Author Comment

by:kpdonahue
ID: 24044853
Printhead tube connector is in place

please note that problem did not occur until AFTER my guy inserted the wrong ink cartridge into the black slot (HP # 81 DYE vs. HP # 83 INK)

83 INK is the correct part
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LVL 27

Expert Comment

by:Asta Cu
ID: 24045083
I understood the problem, just not finding "the" solution.  Your specific problem is nowhere to be found in terms of reported issues for that model printer/plotter, I sure did try.  I've posted the links herewith in case you hadn't tried some of the remedial steps for somewhat related issues.  Hopefully others with personal experience on this model will step in here to provide you the perfect solution.  Also not sure if yours is the 42 inch or 60 inch product.
Perhaps running Maintenance routines will help you past this roadblock.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=82218&prodTypeId=18972&objectID=bpp03752
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1238628120911+28353475&threadId=1242441

Some Self Repair videos/animations - http://h20464.www2.hp.com/resultsCSR.htm?prodSeriesId=82218&MEID=C88F78DC-EE17-4E7E-BED0-1FF93AC70BFC
HP Support interface options - http://h50203.www5.hp.com/HPISWeb/customer/HPInstantsupport.aspx
Some hours later, have gone through ALL 5500PS troubleshooting links at HP, scanned all error conditions and codes.  No luck.
 
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Accepted Solution

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kpdonahue earned 0 total points
ID: 24077177
OK - I solved this issue.

I replaced all the ink cartridges, print heads and cleaners  - rebooted the unit and the error cleared.

thanks
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LVL 27

Expert Comment

by:Asta Cu
ID: 24077408
Good to know, that's what the step-by-step troubleshooter at HP in various links stated and happy to know it worked for you.  Asta
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