?
Solved

CA eTrust 7.1 "unable to connect to server" error and will not update

Posted on 2009-04-01
3
Medium Priority
?
1,817 Views
Last Modified: 2013-11-22
During a recovery from a crashed HD I have reinstalled the virus protection that was included with the system from the factory.  It has, up to the HD failure worked flawlessly.  Current version of eTrust is 7.1.192.  The app installed without error and it is working, but not updating.  Help !
0
Comment
Question by:huntergroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 7

Expert Comment

by:Vishnu Kiran
ID: 24046328
Hi,

Is this a standalone install on the machine and set to update from Internet (CA site) or is the machine pointed to any central eTrust AV server ?

If you have a central eTrust AV server then I would suggest to deploy the eTrust AV on the client from the server.

First uninstall the exisiting version and from the sever deploy the eTrust AV on the client.

Also ensure the windows firewall on the machine is turned off.

Regards,
Vishnu.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 24047254
Run the: "FULL SERVICE SCAN"
http://onecare.live.com/site/en-us/default.htm
0
 

Accepted Solution

by:
huntergroup earned 0 total points
ID: 24060164
Problem "solved".  The culprit, SYMANTIC's NORTON.  
During the recovery process the original "Antivirus" from the restore disks was added.  Never started, never "ran", and never wanted, since I think this particular product's usurpation of Windows functions is full of potential problems.  I even went through the "Add/Delete Programs" and removed anything Symantic and anything Norton.  That was not enough.  Finally tried the "get rid on anything Norton" uninstall program which did the trick.  Everything having to do with any other brand of AV was being blocked by left over Norton residue.  What a great way to serve the consumer, screw up any competition !  To those of you who responded, thanks
0

Featured Post

Ransomware Attacks Keeping You Up at Night?

Will your organization be ransomware's next victim?  The good news is that these attacks are predicable and therefore preventable. Learn more about how you can  stop a ransomware attacks before encryption takes place with our Ransomware Prevention Kit!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question