• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1840
  • Last Modified:

CA eTrust 7.1 "unable to connect to server" error and will not update

During a recovery from a crashed HD I have reinstalled the virus protection that was included with the system from the factory.  It has, up to the HD failure worked flawlessly.  Current version of eTrust is 7.1.192.  The app installed without error and it is working, but not updating.  Help !
0
huntergroup
Asked:
huntergroup
1 Solution
 
Vishnu KiranPrincipal Support EngineerCommented:
Hi,

Is this a standalone install on the machine and set to update from Internet (CA site) or is the machine pointed to any central eTrust AV server ?

If you have a central eTrust AV server then I would suggest to deploy the eTrust AV on the client from the server.

First uninstall the exisiting version and from the sever deploy the eTrust AV on the client.

Also ensure the windows firewall on the machine is turned off.

Regards,
Vishnu.
0
 
Michael-BestCommented:
Run the: "FULL SERVICE SCAN"
http://onecare.live.com/site/en-us/default.htm
0
 
huntergroupAuthor Commented:
Problem "solved".  The culprit, SYMANTIC's NORTON.  
During the recovery process the original "Antivirus" from the restore disks was added.  Never started, never "ran", and never wanted, since I think this particular product's usurpation of Windows functions is full of potential problems.  I even went through the "Add/Delete Programs" and removed anything Symantic and anything Norton.  That was not enough.  Finally tried the "get rid on anything Norton" uninstall program which did the trick.  Everything having to do with any other brand of AV was being blocked by left over Norton residue.  What a great way to serve the consumer, screw up any competition !  To those of you who responded, thanks
0

Featured Post

The new generation of project management tools

With monday.com’s project management tool, you can see what everyone on your team is working in a single glance. Its intuitive dashboards are customizable, so you can create systems that work for you.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now