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CA eTrust 7.1 "unable to connect to server" error and will not update

Posted on 2009-04-01
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Last Modified: 2013-11-22
During a recovery from a crashed HD I have reinstalled the virus protection that was included with the system from the factory.  It has, up to the HD failure worked flawlessly.  Current version of eTrust is 7.1.192.  The app installed without error and it is working, but not updating.  Help !
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Question by:huntergroup
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Expert Comment

by:Vishnu Kiran,ITIL,HDI SCM,CAPM
ID: 24046328
Hi,

Is this a standalone install on the machine and set to update from Internet (CA site) or is the machine pointed to any central eTrust AV server ?

If you have a central eTrust AV server then I would suggest to deploy the eTrust AV on the client from the server.

First uninstall the exisiting version and from the sever deploy the eTrust AV on the client.

Also ensure the windows firewall on the machine is turned off.

Regards,
Vishnu.
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LVL 34

Expert Comment

by:Michael-Best
ID: 24047254
Run the: "FULL SERVICE SCAN"
http://onecare.live.com/site/en-us/default.htm
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Accepted Solution

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huntergroup earned 0 total points
ID: 24060164
Problem "solved".  The culprit, SYMANTIC's NORTON.  
During the recovery process the original "Antivirus" from the restore disks was added.  Never started, never "ran", and never wanted, since I think this particular product's usurpation of Windows functions is full of potential problems.  I even went through the "Add/Delete Programs" and removed anything Symantic and anything Norton.  That was not enough.  Finally tried the "get rid on anything Norton" uninstall program which did the trick.  Everything having to do with any other brand of AV was being blocked by left over Norton residue.  What a great way to serve the consumer, screw up any competition !  To those of you who responded, thanks
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