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SCCM Clients not reporting

Posted on 2009-04-02
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Last Modified: 2014-07-20
I am trying to get SCCM working in our test lab environment. I have managed (Somehow) to push the agent to a small number of test machines. Some of the machines reported back OK and some are still showing as client - No.  I am sure these clients were reporting OK but i must have somehow deletd them and when the system has rescanned and brought them back in it does not see that the client is installed.
If i look on one of the machines that is showing as client = no I can see in control pannel that the client is there, if I look at the advanced tab on the config manager properties it has the correct site code.  The subnet that the working ones are in is the same as the machines that are not reporting correctly, as is the DHCP server AD Domain and OU within the domain.  I have tried for the past day to get these to report back but am having no luck at all!!!
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Question by:craigja
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6 Comments
 
LVL 17

Expert Comment

by:Nik
ID: 24047511
If the SMS Agent Host servcie is running, then the client is successfully installed.

Please verify logs to narrow down this problem.

Review Ccmexec.log for a start to see if there any HTTP errors.

Usual reasons for this scenario (client installed but not listed as a client in the console) include:
- Client not installed (not the case here as the agent is running)
- Client not assigned (can validate in ClientLocation.log)
- Client can't find the default MP (can validate in LocationServices.log)
- Client can't register (can validate in ClientIDManagerStartup.log)
- Client can't communicate with the MP (Ccmexec.log)

Also the site end:
- Boundaries not set correctly
- AD not extended and no SL
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Author Comment

by:craigja
ID: 24047616
I will check out what you have asked shortly many thanks.
By the way the SCCM config is a Virtual PC image from MS preconfigured with AD etc so I assume the source of the problem is machine specific. I have set a boundary that is the domain name and I assume that AD has been extended, I dont know what a SL is!
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LVL 17

Expert Comment

by:Nik
ID: 24047663
I'm sorry craigja. It was a typo :)
SLP - Server Locator Point

Regards
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Accepted Solution

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craigja earned 0 total points
ID: 24048768
Erm.... they are now reporting!  I checked the logs as you suggested and could find no errors. I then restarted the SMS service on ONE of the 2 test machines and they are now both reporting!!
Now on to patching with SCCM/WSUS...... I can feel some more questions coming!
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