Solved

MS Outlook and MS Word

Posted on 2009-04-02
5
370 Views
Last Modified: 2012-05-06
Hello,
We have users with the following sequence of errors:
1. MS Word: "Unspecified Error"
2. MS Outlook: "Cannot create attachments. Changes made to the item were lost due to a reconnect with the server."
These users are using MS Word as email editor. After few searches on the Internet we decide NOT to use MS Word as default email editor and switch it to Rich Text.
The thing is that these users still get erros mentioned above.
Any tought? Ideas?
Many thanks
ScreenShot028.JPG
0
Comment
Question by:meugen
  • 2
  • 2
5 Comments
 
LVL 8

Accepted Solution

by:
engeltje earned 125 total points
ID: 24047766
There is a number of possible reasons for this.
Most common, it is a third party plugin causing this. This can be antivirus, Google or others.
Best way to find out is disable all plugins in outlook.
If it works, enable them one by one, at a given time, when the error occurs, you know what plugin triggers the error.
It is worth a try
0
 
LVL 9

Expert Comment

by:dmang
ID: 24049118
Hi there
I also got an unspecified error using Outlook yesterday while working remotely from my office..turns out that my connection had dropped.
Once reconnected, everything was OK.
When this happens again, go to windows exploreer to see if network devices are available and you may also want to check the availability of your email server.
dmang
0
 
LVL 6

Author Comment

by:meugen
ID: 24049608
Well, the thing is that all users are in a LAN, so dropping connection  is out of discussion
0
 
LVL 9

Expert Comment

by:dmang
ID: 24049778
OK...but devices on a LAN do drop from time to time. I'd look at the email server availability.
dmang
0
 
LVL 6

Author Closing Comment

by:meugen
ID: 31565697
Disabling Symantec AV Add-In from Outlook fixed the issue
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to use the Send to Mail Recipient command. The instructions apply generally to Office 2007 and later versions, but Microsoft® Word 2013 was used for the specific steps and figures.  What is Send to Mail Recipient? Send…
Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question