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Error with the ql2300 driver for HP Fibre Channel HBA

Posted on 2009-04-02
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Last Modified: 2012-05-06
I am having a problem - having installed 2 HP (Qlogic) 81q PCI-e Fibre channel HBA's into an HP Proliant DL380 G5 server, when it boots into 2003 enterprise 32bit it errors that 'at least one service or driver failed during system startup. Use Event Viewer to examine the event log for details'.

When i look at the event log, I see a 'System' error ID 7026 with description 'The following boot-start or system-start drivers(s) failed to load: ql2300'.

If I look in device manager, I see the QLogic fibre channel adapters (there are 2 of them installed) with yellow !'s, and device status 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39).

I have tried swapping the ql2300.sys file from other machines that are working properly with the same hardware, and have run the HP smart start cd PSP software which does not let me force an update of the driver in question.

Needless to say, the server is not seen on the Fibrechannel switch. Please help, i'm running out of time and ideas!
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Question by:timwjones
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andyalder earned 250 total points
ID: 24049723
Do you have the latest storport hotfix installed - http://support.microsoft.com/kb/932755/

There's also another fix needed if using this card in a Dl380 G5 - http://support.microsoft.com/kb/935919

Have you proved the cards work by enabling boot BIOS and seeing if you can see them from the switch before the OS loads then disabling BIOS again?

 
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Author Closing Comment

by:timwjones
ID: 31565769
Thankyou very much for your prompt response, the Microsoft storport hotfix was the perfect solution.

Kind regards
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