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Wordperfect saving document with Hidden attribute enabled

Posted on 2009-04-02
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Last Modified: 2013-12-26
I have a user with Wordperfect 12 that has an unusual issue occurring.  In case it matters, he is running Windows XP Pro (SP3) as a member of a domain (with a 2003 SBS server) and has his My Documents redirected to a network share on the server (and offline files enabled on the entire My Docs).  He's using a Dell Latitude D630 laptop.

Occasionally, when he goes to save his time sheet document, it saves OK but marks the saved file as hidden, so he doesn't see it.  In addition, it creates a non-hidden file named something like PFTA2D.tmp with a size of zero bytes.  When this happens, I go onto his PC, turn hidden files visible and open the file, then re-save it.  No further problems.  I turn hidden file visibility off (to limit future confusion).  However, I'd like to figure out what's causing the problem.  

Originally, I thought it might have been related to offline file sync <sarcasm>(since I know how wonderfully reliable it is) </sarcasm>, but he hasn't disconnected his laptop from the network at all this week, and it happened again on Monday (but not Tues or Wed).  So that may not be it.

This only happens with his Timesheet documents, never with client or court documents.  We've had it happen in more than one folder, including a blank new folder (but all within the same folder tree).  There are 20+ other users on the network, at least 11 of whom regularly use WP and at least 6 of whom have identical Timesheet documents in their own My Docs folders.  None of them are having this problem.

I'm going to start by re-installing WordPerfect, but since I can't figure out what's causing this, I'm not at all confident it will be resolved.
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Question by:qcsboise
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redrumkev earned 250 total points
ID: 24073154
gcsboise,

How are you doing?

You said "There are 20+ other users on the network, at least11 of whom regularly use WP and at least 6 of whom have identicalTimesheet documents in their own My Docs folders.  None of them arehaving this problem."

Have you tired copying one of their Timesheet documents over to this user (or e-mail it, etc). I am wondering, does the user with the issue, have some sort of Macro or coding in the timesheet document template that would cause an issue?

Also - see this link: http://www.wpuniverse.com/vb/showthread.php?postid=79157#post79157 and notice the link in here to the corel legacy KB. I am sure others have had this same problem, but the reason for triggering it, does not seem easy to determine, i.e., we have no idea what causes this!

Hope this helps,
Kevin
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Author Comment

by:qcsboise
ID: 24096081
Redrumkey - thank you for your response.  I've reinstalled WP and cleared and re-established the user's Microsoft Offline Synchronization last week; so far I haven't heard any complaints.  I'll check again on my visit this week and report on whether the issue remains.    If it does, we'll try using another user's timesheet and see if it's document related somehow.

Thanks again!
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Expert Comment

by:redrumkev
ID: 24097727
gcsboise,

Sounds like a great plan, let me know either way!

Kevin
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Author Comment

by:qcsboise
ID: 24257324
New update from the user and rebuilding didn't solve the issue.  I'll try a new timesheet this week, based on another user's template, then report the results again next week.  Thanks for your assistance, Kevin; without your comment I'd still have felt I was forging a trail alone in the WP wilderness.
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Author Comment

by:qcsboise
ID: 24309914
He's rebuilt his timesheet from another users and so far no failures. I'm leaving this open a bit longer, just to make sure.  Kevin, I will award you the points, but for future searches by others, want to make sure to have results posted.

Thanks for your help!
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Author Closing Comment

by:qcsboise
ID: 31583159
Thanks, Kevin.  It still hasn't failed, so it looks very much like it was document specific.  
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