webboy634
asked on
Problem with Exchange ActiveSync and the iPhone 3G
Error:
The mailbox server xxxxxxxxx has its [exchange] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, "Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Need some help with this error. Trying to get our exchange server set to work with the iPhone 3G. There's no way we're turning off SSL on the virtual directory AND Apple even states in their deployment guide that SSL is necessary. In that article, it mentions this:
Create a secondary virtual directory for Exchange that does not require SSL, and then add a registry value to point to the new virtual directory.
Do we really have to do this? Isn't there a way to pinpoint EXACTLY why the iPhone and the Exchange won't talk to each other correctly? I've spoken to AT&T (useless), spoken to Apple, etc.. Can't get a straight answer on exactly why this won't work.
The mailbox server xxxxxxxxx has its [exchange] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, "Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Need some help with this error. Trying to get our exchange server set to work with the iPhone 3G. There's no way we're turning off SSL on the virtual directory AND Apple even states in their deployment guide that SSL is necessary. In that article, it mentions this:
Create a secondary virtual directory for Exchange that does not require SSL, and then add a registry value to point to the new virtual directory.
Do we really have to do this? Isn't there a way to pinpoint EXACTLY why the iPhone and the Exchange won't talk to each other correctly? I've spoken to AT&T (useless), spoken to Apple, etc.. Can't get a straight answer on exactly why this won't work.
AJermo
There's a checkbox on the Activesync to enable SSL. If you aren't using a public certificate you'll need to install the cert or a CA cert on the Iphone. This should resolve the issues.
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It now works. Can't explain why. The only thing my IT director did was turn off SSL and then turn it back on. Everything on the device was already done correctly (did it with Apple on the phone). It's a wierd situation but seems to work now. Thanks much.
I have to say a big thank you to Simon, we recently switched from blackberry bes to iphone 3GS using Active Sync and had the same issues. His solution worked without any hiccup, make sure you follow all of the steps.
Thanks again, we have now added this to our internal Knowledge Base.
Thanks again, we have now added this to our internal Knowledge Base.