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Great Plains 10 and printing

Posted on 2009-04-02
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Last Modified: 2013-11-21
I am in the process of switching users over from citrix to a windows 2008 terminal server.  A couple of my users after switching them are having problems with there printing.  What is happening is that when they are in Great Plains 10 and try and print a report or feed orders (feed mill manager), the printout is getting cut off on the left hand side (about 1/2 and inch).  I have tried different print drivers (no difference) and printing from other programs is fine.

What I don't understand is how the reports will print fine in great plains via citrix, but once they are on the 2008 ts the printouts are messed up.  

Other info, the users are all running xp pro sp3 with .net 3.5 and connect by using an rdp connection for great plains.

Any help would be greatly appreciated.
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Question by:rickmiddleton
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12 Comments
 

Author Comment

by:rickmiddleton
ID: 24061492
Can anyone help me out? I need this fixed fairly quickly please.
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LVL 7

Expert Comment

by:James Glaubiger
ID: 24063118
Try downloading the updated Terminal Services Client 6.1 onto one of the workstations and try printing again.

Post back your results.
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Author Comment

by:rickmiddleton
ID: 24063127
client 6.1 from what I understand is included in SP3
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LVL 7

Expert Comment

by:James Glaubiger
ID: 24063257
Are they printing to a printer setup on the TS, or one in the RDP session?
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Author Comment

by:rickmiddleton
ID: 24063286
In an RDP session to there local printer (gets redirected through the TS).
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LVL 7

Expert Comment

by:James Glaubiger
ID: 24063347
Does the same issue occur if you print to a printer setup on the TS itself?
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Author Comment

by:rickmiddleton
ID: 24063374
I haven't tried that, but there are no printers setup on the TS.
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LVL 7

Expert Comment

by:James Glaubiger
ID: 24063383
Set up a network printer for testing this and post back your results please.
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Author Comment

by:rickmiddleton
ID: 24063587
I setup a network printer in our office and got one of the remote users to try printing a report from GP to the networked printer on the TS.  The printout was perfectly fine.  The printers however where not the same.  The user was using an Okidata B410D and the network printer was a Xerox Workcentre Pro 55.

Any other suggestions to try?
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LVL 7

Expert Comment

by:James Glaubiger
ID: 24063611
So when using Citrix and printing to the Okidata B410D it used to print correctly?

Some printers are not compatible with GP.

I would suggest all users print to the Xerox.   Is this a possibility?  Or are some users remote and need to print to a local printer?
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Accepted Solution

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James Glaubiger earned 250 total points
ID: 24063654
Here is the official supported printer list.
GP-Printer-Compatibility.pdf
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Author Comment

by:rickmiddleton
ID: 24063668
The one user never tried printing to the Okidata when using Citrix.  It is not possible to print to the Xerox as all of the users in question are remote and need to print locally.  They do have other HP printers that work perfectly fine.

Is there a list of printers compatible with GP?  I did find one that was dated in 2007, but just wondering if there is one that is more up-to-date?
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