Vista Ulitmate stalls on startup with "Please Wait"

Posted on 2009-04-02
Medium Priority
Last Modified: 2012-06-27
I upgraded a new Compaq laptop from Vista Home Premium to Vista Ultimate so that it can be joined to a new SBS 2008 Server. After the upgrade I ran the http://connect to join the domain. This worked fine and all was well. That night, the computer was shut down. The next morining when i boot up it sits at "Please Wait" for 1 hour before finnaly loading the network login. After logining on, I started Outlook and the PC stopped responding. I had to power it off to continue. The same LOOOOONG wait at the "Please Wait" screen. I powered off again. This time I booted up to Safe Mode with Networking. This came up right away and connected fine. When i shut down properly and startup again, the same thing. Hangs up at "Please Wait". Finally I inserted the OS disk and performed a System Restore to last night. When it came back up I was able to log right on with little wait. I just know that if I shut down or restart I will have the same probelm.
Can anyone suggest what this behaviour is? I should mention that I have another Vista Ultimate machine that was upgrade the same way and it is working fine connected to the domain. the working Vista machine is 64bit and the probelm PC is 32bit. That seems to be the only differnce between them.

Question by:endpointnet
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LVL 24

Expert Comment

ID: 24052782
When you restored back did you see any updates applied or just a check point?  It could be an update being downloaded and installed.. Could be antivirus.. since it boots ok in safe mode then it is something that is not starting in safe mode but in normal. Could be the video driver.


Author Comment

ID: 24052967
When I performed the restore ther was only the check point. I checked to be sure, Windows Update says that it's all up to date. I saw another post somehere that had a similar issue and they suggested i uninstall Norton Antivirus 2009. Have you heard of this causing a similar issue? I guess I could do this form Safe Mode and try it. I'm running out of ideas.
LVL 24

Accepted Solution

DMTechGrooup earned 2000 total points
ID: 24055232
Yes uninstall Norton.. you can always reinstall it.


Author Closing Comment

ID: 31565898
I uninstalled Norton 2009. Rebooted and all is well. So Far...
Weird that it was that simple. I guess you never know till you try.
Thank YOU.

Expert Comment

ID: 24756701
what if norton is not installed?

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