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Thunderbird stays in process list after exiting

Posted on 2009-04-02
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Last Modified: 2012-05-06
A new Dell Latitude E5500 running XP, 2GB RAM and oodles of disk space.

I have installed/uninstalled Thunderbird 2.0.0.21 a number of times, clearing out all temp folders and deleting the Program Files Tbird folder.

I can run it once, or maybe twice, then, when I quit Thundirbird, it stays in the process list and I can't run it again without ending the process tree.

Any idea why this is happening and how to fix it?
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Question by:splait
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7 Comments
 
LVL 97

Expert Comment

by:war1
ID: 24053895
Hello splait,

Check if a Thunderbird addon or an external security program is holding up Thunderbird in Task Manager.

Disable all Tbird addons and test.

If no joy, temporarily turn off antivirus program and other security program one at a time and test.

Hope this helps!
war1
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LVL 12

Author Comment

by:splait
ID: 24055050
I will give it a try and get back to you.  Thanks!
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LVL 12

Author Comment

by:splait
ID: 24068995
Actually, it appears I got the problem incorrectly identified.
Thunderbird does not always open the main window when it starts up.
It pops up in the process list, but sometimes the window never opens (at least, not after five or more minutes of waiting).  I then have to stop it by killing the process.  It always seems to drop out of the list when I quit through normal means.
I tried shutting off all extensions and the Internet security software, to no avail.
The PC is up to date on all software.  It is brand new and I installed everything three days ago.  Other than this, it seems to be running perfectly.
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LVL 97

Expert Comment

by:war1
ID: 24069011
Verify that you have a good install of Thunderbird.  Have you gotten it running previously?  Uninstall it. Back up the bookmarks.html file. Delete the profile folder. Reinstall new copy of Thunderbird with antivirus and antispyware turned off.
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LVL 12

Author Comment

by:splait
ID: 24164567
Thunderbird runs fine when I uninstall ESET, so I doubt that the problem lies with Thunderbird.  I am in conversation now with ESET to see if their Smart Security V.4 can be configured properly to work with Thunderbird.

It turns out that this version is the first one to integrate with Thunderbird, so this may just be a bug.

I'll let you know as soon as I have a solution.

Thanks for keeping up with this!
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LVL 97

Assisted Solution

by:war1
war1 earned 400 total points
ID: 24164769
splait, thanks for the update.  ESET is good antivirus. But I was not aware they have a new version that integrate with Thunderbird.
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LVL 12

Accepted Solution

by:
splait earned 0 total points
ID: 24172301
They do.

Anyway, I uninstalled ESET Smart Security V.4 and installed V.3.  Everything works fine now.

Thank you for your help!
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