Solved

In-place upgrade without the OEM Windows disk?

Posted on 2009-04-02
8
602 Views
Last Modified: 2012-05-06
Hello,

I have a client's machine that got a blue screen c000021a when booting.  I know I can repair this by performing an in-place upgrade although she does not have the WIndows XP disk since she never created the recovery disks.  I believe I read somewhere that I can download the Windows disk from Microsoft's site and use the product key on the side of the machine but no sure exactly where I read that or how to download the software.  Has anyone run into this issue before?  Does anyone know how I can do an in-place upgrade on a PC that doesn't have the recovery disks?  If I use my own disk then it will ask for my product key I believe.
0
Comment
Question by:TeddyZ83
  • 2
  • 2
  • 2
  • +2
8 Comments
 
LVL 9

Expert Comment

by:KrazyRhino
ID: 24052877
You can use your disk. There is an algorithm it uses to verify the key is legit. Yours should work with her key (Unless yours is an WinXP SP2 disk they changed the algorithm for SP2 so you might un into problems if hers is pre-SP2).

and it isn't exactly an "inplace upgrade" it is more of a "repair install". An Inplace upgrade means you are going from XP home to XP Pro without doing a full reinstall or from XP to Vista. If you are repairing the broken OS is when the "repair install" is used.
0
 
LVL 3

Expert Comment

by:Blizz127
ID: 24053015
if its a dell or gateway or other brand name system you might not be able to use any regular disk.. you can try (backup the drive) and install with your disk but the keys might not work... what kind of system is it?
0
 

Author Comment

by:TeddyZ83
ID: 24053340
The XP disk I have is SP1.  Last time I tried doing this though it asked for the product  key and I tried entering the one from the sticker on the machine and it didn't work.  I had to enter the product key from my disk and then it came back with WGA saying it's counterfeit.  I can't use my disk and product key.  
0
 
LVL 9

Expert Comment

by:KrazyRhino
ID: 24053612
"I believe I read somewhere that I can download the Windows disk from Microsoft's site and use the product key on the side of the machine but no sure exactly where I read that or how to download the software." This is incorrect.
MSDN (the Microsoft Developer Network) offers its users the ability to download nearly anything Microsoft makes, but it has a fee to be part of the network and you can't use the product keys for "live" stuff they are only designed for testing purposes.
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
LVL 63

Accepted Solution

by:
SysExpert earned 125 total points
ID: 24053826
Order media from

http://www.restoredisks.com/?gclid=CMuDyOD80pkCFQJN5Qodu1RhKA

They handle most of the Large OEM's, if you can not buy directly from the OEM itself.. ( HP and DELL should sell you recovery media with no problem )

0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 125 total points
ID: 24054195
TeddyZ83--You do not want a "recovery" disk (use of which will wipe out personal data) but rather a full OS installation CD.  As mentioned by SysExpert the PC maker should sell one at a reasonable cost if proof of purchase of the PC is provided.
Then you perform a repair install as mentioned by KrazyRhino.
http://www.michaelstevenstech.com/XPrepairinstall.htm
P.S.  The above assumes you really do not want to perform an UPGRADE (to a different version of the OS), but rather want to repair the existing OS.
0
 

Author Comment

by:TeddyZ83
ID: 24054871
Yes, I meant a "repair install" but it is also known as an in place upgrade per 3rd paragraph of the microsoft knowledge base article 315341.

http://support.microsoft.com/kb/315341

Thank you for your input.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24055056
TeddyZ83--And thank you for yours.  Seems a strange use of the word update.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Join & Write a Comment

Suggested Solutions

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now