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Windows Server 2008 64bit failed Updates

Posted on 2009-04-02
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Last Modified: 2013-11-29
I am running Automatic Updates and I receive an error when trying to install update KB955706 "Update for Windows Server 2003 and Windows Server 2008 for x64-based Systems." with error code 643.

Resolution for me will be either this update installed or it no longer prompting me to install it.
update-error.jpg
update-error2.jpg
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Question by:LrdKanien
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Kentrix70 earned 500 total points
ID: 24055086
You should make sure your SQL server service is up and running, while you are installing this update,
or it will fail and try again, over and over again.
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Author Comment

by:LrdKanien
ID: 24055119
SQL Server is not installed on this machine, neither is any form of SQL such as SQL Express, SQL Server, SQL anything.

The only database installed on this "Web Server" is Windows Internal Database, which is used for Resource Monitor.  I believe you are confusing this update with another update by the same KB#, but differen't name.  Possible?
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by:Kentrix70
ID: 24055234
You are absolutely right. Sorry about that.
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by:Kentrix70
ID: 24055280
What happens if you download the file manually (not through windows update) and installs it?
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Author Comment

by:LrdKanien
ID: 24055294
Log Name:      Application
Source:        MsiInstaller
Date:          4/2/2009 3:33:44 PM
Event ID:      10005
Task Category: None
Level:         Error
Keywords:      Classic
User:          ABACUS-CORP\davidf
Computer:      nthost1.abacus-winhost.com
Description:
Product: Windows Internal Database -- Error 29528. The setup has encountered an unexpected error while Setting Internal Properties. The error is: Fatal error during installation.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">10005</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-04-02T22:33:44.000Z" />
    <EventRecordID>210051</EventRecordID>
    <Channel>Application</Channel>
    <Computer>nthost1.abacus-winhost.com</Computer>
    <Security UserID="S-1-5-21-1220945662-484763869-839522115-2973" />
  </System>
  <EventData>
    <Data>Product: Windows Internal Database -- Error 29528. The setup has encountered an unexpected error while Setting Internal Properties. The error is: Fatal error during installation.
</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>7B43454235373830462D314137302D343441392D383530462D4445364334463641413846427D</Binary>
  </EventData>
</Event>
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Expert Comment

by:Kentrix70
ID: 24055410
What happens, if you stop Windows Internal Database, while you running the hotfix?
Same reaction?
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Author Comment

by:LrdKanien
ID: 24056873
The service Windows INternal Database is stopped.  If I start it or stop it I get the same error.  If I try and remove WID from command line with

msiexec /x {BDD79957-5801-4A2D-B09E-852E7FA64D01} callerid=ocsetup.exe

it fails as well
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Expert Comment

by:Kentrix70
ID: 24056905
I think the error is related to the problem with your Windows Internal Database.
Do you have a backup of the database?
Please let me know. I have a suggestion for, how to remove the db
and make a fresh install, but the solution depends on how important
your existing data is.
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Author Comment

by:LrdKanien
ID: 24063960
I have backups of the server.  I run ntbackup for full backups and system state backups.  I believe the WID is only used for Resource Monitor and I have no important data.
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Expert Comment

by:Kentrix70
ID: 24064018
You should use this utility:

http://support.microsoft.com/?scid=kb%3Ben-us%3B290301&x=11&y=13

to remove the "memory" of the WID.
Then you can delete or rename the folder, with the databases in.
You may also want to cleanup entries in the registry regarding the
WID before you proceed.

You should then make a fresh install of the WID.
I think that would do the trick.
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Author Comment

by:LrdKanien
ID: 24064385
where is the folder that I should rename? and what registry keys?
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Expert Comment

by:Kentrix70
ID: 24066493
if you search your harddisk for files with the extension .mdf or/and .ldf,
you should be able to locate the folder/folders where the db resides.

I think you should leave the registry for now, and just rename/delete the db-folders
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Author Comment

by:LrdKanien
ID: 24320218
I removed the WID using that tool, however the WID service still exists and can be controlled.

The update still fails on install and there were no mdf or ldf files on the boot volume.
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Expert Comment

by:Kentrix70
ID: 24320260
After you have removed the WID using the tool, it is not actually removed, you have just deletede Windows "memory" of the application.
That means, you should install the product again, and it should behave like, the application has not been installed before.
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Author Comment

by:LrdKanien
ID: 24320271
Install it from where?
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Expert Comment

by:Kentrix70
ID: 24320377
Install it with the MSI-package that you installed it with in the first place.
Maybe you have a cd - or maybe you download it from the internet.
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Author Comment

by:LrdKanien
ID: 24320414
Not much help my friend.  Please refrain from attempting to help with 2 liners that give no solid advice.

The WID is installed by default, thus I don't have a MSI to install it from and I don't plan on reinstalling the OS to reinstall the WID, nor do I know how to specify just the WID from the CD.  If you don't know either, then I'll find help elsewhere.

An example solution would be, download the MSI here: www.blah.com and run this comand MSIEXEC downloaded msi /switches.

See how that works?^?^
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Expert Comment

by:Kentrix70
ID: 24320636
I am sorry.
I will try to be more specific.
It turns out that the WID is not published as a standalone application.

Please check this link providing information about what the WID is.

http://en.wikipedia.org/wiki/Windows_Internal_Database

As you mentioned earlier the WID are installed together with the resource manager.

Have you tried to uninstall the resource manager and then install it again.

You should do that through the server manager, choosing the remove feature wizard.

once you have successfully removed the resource manager, you should use the server manager
to add the feature again, this time through the add feature wizard, choosing to install the resource manager.
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Author Comment

by:LrdKanien
ID: 24330364
Thanks for the reply, here is what I did.

1.  used the office uninstaller to "remove" the WID.
2.  uninstalled the Resouce manager through features.  required reboot.
3.  tried to do the update, failed.
4.  reinstalled the Resource manager through feature.
5.  tried to do the update, failed.

Thanks for the detailed reply, just no luck.  Bleh.
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Expert Comment

by:Kentrix70
ID: 24331771
When you reinstalled the Resource manager, did you choose to install the WID,
or were you given the choice to do that?
When the WID is installed again, you might get lucky.
I don't think you can install the update without a working WID.

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Author Comment

by:LrdKanien
ID: 24417549
No it selected it automatically.

No luck on this one.
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