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Getting email with blank body in Outlook 2003

Posted on 2009-04-02
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Last Modified: 2012-05-06
I am using Outlook 2003 with my ISP, Verizon.  It was worked well for some time.

Today, I read an email from a friend using the Verizon Webmail client.  No problem.  When I got home, I opened Outlook to download the file.  I got the email, but the body was blank.  The email had been scanned by PC Tools Anti-Virus on my PC.  No other emails were blank.

Is it possible that the AntiVirus removed the body of the email?  Any other ideas?
Thank you
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Question by:Tom Sage
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war1 earned 500 total points
ID: 24055957
Hello MisterT25,

Is the email still in webmail?  Is it blank in webmail?

If you click on reply in Outlook to the blank email, do you see the original message?  If you forward the email to another address, do you see the body?

AVG or another antivirus can cause email to go blank.

Hope this helps!
war1
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Author Closing Comment

by:Tom Sage
ID: 31566075
HI war1,

The email is no longer in Webmail.  If I try and forward the email, the body is still blank.  I guess the AV did it.  I am going to disable the AV on the email.  

Thanks for the quick response.
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