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Can't use Outlook's Scheduling Assistant

Posted on 2009-04-02
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Last Modified: 2012-05-06
Whenever anyone on the network tries to use Outlook's Scheduling Assistant to add people to a meeting request, it immediately crashes the software. This happens for every single person on the network, on every computer - except two, are both still running Office 2003. All the others are running 2007 now. The Scheduling Assistant doesn't crash the software on those machines still running 2003.

Another problem I have is that I can't create new mailbox / public folder databases. Whenever I try to do so, it succeeds in "creating" it, but no file is made, and mounting the database fails with the following error:
Exchange is unable to mount the database that you specified. Specified database: <db>; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-2147467259).
Mounting and unmounting existing databases works no problem.

I think one or more of the databases might be corrupted.
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Question by:spectra-qest
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by:apache09
ID: 24056013
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Author Comment

by:spectra-qest
ID: 24056016
Yes, everyone is using Office 2007 SP1.
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Expert Comment

by:apache09
ID: 24056022
Also, appears you really have two separate issues / questions here.

Please try and limit each discussion to 1 specific question.
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Author Comment

by:spectra-qest
ID: 24056026
I normally do, but I think they are related.
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Author Comment

by:spectra-qest
ID: 24056030
I was trying to provide more information.

(Stupid lack of EE support for basic things like editing posts)
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by:apache09
ID: 24056031
For the scheduling assistant issue, close and re-open Outlook using
Start>Run>Outlook.exe /safe

Check to see if it works here.
If it does, its likely there is an add-ion causing this issue.

Can also try closing Outlook and reopening using
Start>Run>outlook.exe /cleanfreebusy

Then try again
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Author Comment

by:spectra-qest
ID: 24056038
Thanks. I tried both of those and Outlook is still crashing.
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apache09 earned 325 total points
ID: 24056076
Hrmm...  I seem to think i have seen this issue before.

Have you seen:
http://support.microsoft.com/kb/958934

Is this relevant?
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Author Comment

by:spectra-qest
ID: 24056138
Hey, that's exactly what's going on - I forgot about this, but the Out of Office Assistant doesn't work either.

But I have to call them to obtain the hotfix. Gee, thanks Microsoft.
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Expert Comment

by:apache09
ID: 24056168
Great Aye?
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Author Comment

by:spectra-qest
ID: 24056354
Yeah. But I called them, and they said they would send me the hotfix.
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by:apache09
ID: 24056389
Good deal!

Going to KB this one, so I can find it again without having to depend on my memory.
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Author Comment

by:spectra-qest
ID: 24073683
Well, the download provided to me by Microsoft fixed Outlook 2007 crashing, but not Exchange refusing to create a mailbox database. So thanks for the link to that KB article, apache09.

So I guess the problem is not related (ie. it's a separate issue). Should I accept solution and assign points for this question and then make a new question for that issue? Or should I increase the points and continue this one?
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Expert Comment

by:apache09
ID: 24074013
As it would appear to be unrelated:

Two issues, two questions.

Makes it easier for those in the future to search for resolutions to specific issues later on.


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