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BSOD XP 0xC2 0x43 Dell Can't boot into any mode.

Posted on 2009-04-02
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Last Modified: 2012-05-06
Ok here is a doozy.  I have ran stress tests, and hardware checks out just fine.  Can not boot even in safe mode, last known good does not work either.  Hard drive checks out ok after running chkdsk.  Memory good on hardware check.  Blue screen is always the same numbers over and over.  
Dell dimension 9150
Mini040209-01.doc
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Question by:sloth0102005
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by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056356
Have you tried running the XP repair option by booting from the disc?
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Author Comment

by:sloth0102005
ID: 24056366
Unfortunatly I can't.  My customer lost their originaly Dell Windows XP CD.  If I use an OEM CD other issues will come up.  However, I was reading some other posts in other places that stated with my same situation.  That will not resolve the issue.
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by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056384
Is there a repair option when the computer first boots up and you see the Dell logo?  Usually F10 or 12 to get into that.  This will bring you back to the original factory settings but you will at least have your OS back up.
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Author Comment

by:sloth0102005
ID: 24056394
Sorry, not this version.  Would like to get it back up, but would really like to find the good fix to it.  I'm sure it's got to be a driver, or app, or something that is causing this.  The computer boots up and right as the profile is loading BSOD
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Author Comment

by:sloth0102005
ID: 24056403
Again  Windows does attempt to load all the way to the profile.  I even get a mouse cursor.  However, black screen starts to load for desktop and then you BSOD.
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by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056423
Do you have a BART PE disc?
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Author Comment

by:sloth0102005
ID: 24056426
No what is it?
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by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056449
A very handy tool that will allow you to get into your OS and troubleshoot, you can build your own BART PE disk here

http://www.nu2.nu/pebuilder/

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by:Dan_at_IT_Associates
Dan_at_IT_Associates earned 45 total points
ID: 24056485
Apparently the computer has a corrupt profile and that is the only interactive user set up, so when the computer starts it tries to log on and crashes.

Can you start in Safe Mode command prompt?  If so, make another admin-level user with commands, then you will get a logon screen, from which you can logon with the new user and try to address the corrupt profile by copying its data to a third user.
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Author Comment

by:sloth0102005
ID: 24056504
To dan.
No, as I said earlier can't boot into safe mode.  Same blue screen.  Same issue as normal mode.
To Qual.  
I'll try it, but here is the minidump file.
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000043, Attempt to free a virtual address which was never in any pool
Arg2: d6064000, Address being freed.
Arg3: 00000000, 0
Arg4: 00000000, 0

Debugging Details:
------------------


FAULTING_IP:
nt!SepQueueWorkItem+0
8063a59b ??              ???

BUGCHECK_STR:  0xc2_43

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  logonui.exe

LAST_CONTROL_TRANSFER:  from 80547c2d to 804f9f0d

STACK_TEXT:  
b43ae9e0 80547c2d 000000c2 00000043 d6064000 nt!MmDeleteKernelStack+0x15e
b43aea20 8054a49a d6064000 e206b650 e2061000 nt!_handle_exc+0x1ab
b43aea60 8063a59b d6064000 00000000 b43aeacc nt!MiAllocatePoolPages+0x9fd
b43aea64 d6064000 00000000 b43aeacc 8063d1a0 nt!SepQueueWorkItem
WARNING: Frame IP not in any known module. Following frames may be wrong.
b43aea70 8063d1a0 d6064000 00002000 00000000 0xd6064000
b43aeacc 8063d587 e18d9008 00000000 00000000 nt!WmiUpdateTrace+0x5a
b43aeb18 8062f176 e18d9008 00000000 00000001 nt!WmiUpdateTrace+0x441
b43aeb30 80636a2b e18d9101 00000005 00000000 nt!RawQueryFsSizeInfo+0x4a
b43aeb9c 806244f9 b43aebd8 00000005 00000000 nt!SepAddAccessTypeList+0x3c
b43aebf4 80629681 b43aed00 00000000 b43aec60 nt!NtExtendSection+0xa7
b43aec1c 80630818 b43aecc8 b43aec68 b43aec58 nt!PopGetHiberFlags+0x40
b43aeca8 8062411d b43aece0 b43aecc8 00000000 nt!PfxFindPrefix+0x9e
b43aed40 806242c0 0007f5ec 0007f5d4 00000000 nt!MiClearImports+0x2f
b43aed54 805413fc 0007f5ec 0007f5d4 0007f618 nt!MmHibernateInformation+0x3e
b43aed64 7c90eb94 badb0d00 0007f5c0 00000000 nt!RtlTraceDatabaseCreate+0x8
b43aed7c 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!SepQueueWorkItem+0
8063a59b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!SepQueueWorkItem+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  48a3f869

FAILURE_BUCKET_ID:  0xc2_43_nt!SepQueueWorkItem+0

BUCKET_ID:  0xc2_43_nt!SepQueueWorkItem+0

Followup: MachineOwner
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Assisted Solution

by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056556
You didnt mention if you could get into VGA mode or not
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Author Comment

by:sloth0102005
ID: 24056590
Yes.  Boot fails in ANY boot mode.
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Author Comment

by:sloth0102005
ID: 24056662
I got that Bart-PE to work, but it does not see the hard drive.  Missing driver.  I'm trying to locate it.
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Author Comment

by:sloth0102005
ID: 24056702
Any luck on explaining the minidump file
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LVL 3

Assisted Solution

by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056743
Still digging, when you get that BART PE disc working, there is a repair utility you can run.
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Author Comment

by:sloth0102005
ID: 24056777
Really.  Where??????
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Author Comment

by:sloth0102005
ID: 24056779
Can't get it to see the hard drive.  SATA drivers not installed.  Disk not to user friendly is it.
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Author Comment

by:sloth0102005
ID: 24056798
Ok.  nevermind on the driver.  Did not see the F6 that I was looking for.  Driver now installed.  Looking for and running the repair utlity.
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LVL 3

Assisted Solution

by:qualchoice-it
qualchoice-it earned 145 total points
ID: 24056803
You have to boot to the disk, I assume you are doing that.  Also, just a shot in the dark here, get into your BIOS and reload the defaults.  Also look to see if you have SATA support enabled inside your BIOS settings
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Author Comment

by:sloth0102005
ID: 24056868
The disk is booting.  Where is the repair utility.  I did check the BIOS earlier before getting on here.  It is DELL BIOS so you can understand how unfriendly that is.  
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LVL 30

Assisted Solution

by:Wayne Barron
Wayne Barron earned 40 total points
ID: 24056932
Have a look here for the 0xC2 error
http://support.microsoft.com/kb/265879
(Does seem to be a driver issue from some software that was installed)

Have you tried to boot into Safe Mode?
(or) Last known good configuration?

Restore point would be a good one, if you are able to get to that point.

Can't find anything on the other error   0x43

Good Luck
Carrzkiss
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Author Comment

by:sloth0102005
ID: 24056946
carrzkiss.  
Seriously do you even read before you post or are you just point hungry?
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LVL 30

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by:Wayne Barron
Wayne Barron earned 40 total points
ID: 24056990
sloth.
sorry, I was reading another post as well. And got your and the other one mixed up.
As they dealt with similuar issue.
That is why I suggested the
-------------
Have you tried to boot into Safe Mode?
(or) Last known good configuration?
--------------
That was meant for the other post.



========
The Microsoft link was meant for you.
Sorry, and did not mean to ruffle your feathers.
And NO, I am not point hungry, if I was I would have millions since 2001 not the small number that I do have now.
So, with that said.
Does the link help any?

Carrzkiss
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Author Comment

by:sloth0102005
ID: 24058661
Carrzkiss;
I understand.  I have seen the MS link you put in before and it's not much help.  Did you notice the minidump file I put the results of it into this in an earlier comment.  Here let me put them back in again.  It does basically what the MS link does only it spells it out for you.

I'll try it, but here is the minidump file.
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000043, Attempt to free a virtual address which was never in any pool
Arg2: d6064000, Address being freed.
Arg3: 00000000, 0
Arg4: 00000000, 0

Debugging Details:
------------------


FAULTING_IP:
nt!SepQueueWorkItem+0
8063a59b ??              ???

BUGCHECK_STR:  0xc2_43

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  logonui.exe

LAST_CONTROL_TRANSFER:  from 80547c2d to 804f9f0d

STACK_TEXT:  
b43ae9e0 80547c2d 000000c2 00000043 d6064000 nt!MmDeleteKernelStack+0x15e
b43aea20 8054a49a d6064000 e206b650 e2061000 nt!_handle_exc+0x1ab
b43aea60 8063a59b d6064000 00000000 b43aeacc nt!MiAllocatePoolPages+0x9fd
b43aea64 d6064000 00000000 b43aeacc 8063d1a0 nt!SepQueueWorkItem
WARNING: Frame IP not in any known module. Following frames may be wrong.
b43aea70 8063d1a0 d6064000 00002000 00000000 0xd6064000
b43aeacc 8063d587 e18d9008 00000000 00000000 nt!WmiUpdateTrace+0x5a
b43aeb18 8062f176 e18d9008 00000000 00000001 nt!WmiUpdateTrace+0x441
b43aeb30 80636a2b e18d9101 00000005 00000000 nt!RawQueryFsSizeInfo+0x4a
b43aeb9c 806244f9 b43aebd8 00000005 00000000 nt!SepAddAccessTypeList+0x3c
b43aebf4 80629681 b43aed00 00000000 b43aec60 nt!NtExtendSection+0xa7
b43aec1c 80630818 b43aecc8 b43aec68 b43aec58 nt!PopGetHiberFlags+0x40
b43aeca8 8062411d b43aece0 b43aecc8 00000000 nt!PfxFindPrefix+0x9e
b43aed40 806242c0 0007f5ec 0007f5d4 00000000 nt!MiClearImports+0x2f
b43aed54 805413fc 0007f5ec 0007f5d4 0007f618 nt!MmHibernateInformation+0x3e
b43aed64 7c90eb94 badb0d00 0007f5c0 00000000 nt!RtlTraceDatabaseCreate+0x8
b43aed7c 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!SepQueueWorkItem+0
8063a59b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!SepQueueWorkItem+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  48a3f869

FAILURE_BUCKET_ID:  0xc2_43_nt!SepQueueWorkItem+0

BUCKET_ID:  0xc2_43_nt!SepQueueWorkItem+0

Followup: MachineOwner
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Author Comment

by:sloth0102005
ID: 24058853
Tried a REPAIR and it BSOD after install right in the same place after it finnished.
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Assisted Solution

by:Dan_at_IT_Associates
Dan_at_IT_Associates earned 45 total points
ID: 24059143
Sloth, what was going on before this hapened?  New hardware, new software, removing malware, running defrag, power failure, etc?

The error in is logonui.exe.  Start with BartPE and try copying the logonui.exe that's in the \%systemroot%\system32\dllcache folder overtop of the one that's in the system32 folder...at least by that we can eliminate the possibility of a damaged file by replacing it with a known good.

How many user accounts are on the system?
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Accepted Solution

by:
sloth0102005 earned 0 total points
ID: 24059349
Tried replacing that file already, but thanks for the suggestion.  Not sure what happened before the crash.  It's not my computer it's a customers and unfortunately I have run out of time and just done a reinstall on the OS.  However, I did leave the orriginal OS install intact.  So I will try pulling the file from where you stated as I just expanded it from the I386 folder back to the drive.  But you never know.
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