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how to fix website

Posted on 2009-04-03
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Last Modified: 2012-05-06
hi guys,

we have a website which some people can see and some can not. i have done the dns flush and everything but no joy.

problem i am having is if i connect my computer to visitors network in my office i can see the site bt when i connect by to my normal network and try to access it it gives an error HTTP 404 page can not be displayed.

please help
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Question by:ammartahir1978
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Expert Comment

by:djberriman
ID: 24058756
It sounds like your normal network dns is point at the wrong server for that web site.

What does nslookup give you?

Are you using the correct dns server when connected to the 'normal' network.
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Author Comment

by:ammartahir1978
ID: 24058955
do i have to check all the computer as what they get from nslookup
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Expert Comment

by:djberriman
ID: 24059170
no just check nslookup on your machine when connected to your normal network for the website that is in error.

so if its www.mydomain.co.uk then do

nslookup mydomain.co.uk

assuming you are running windows you may want to check your dns servers

ipconfig /all

and you can see your dns cache with

ipconfig /displaydns

some browsers cache dns so a reboot might help
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Author Comment

by:ammartahir1978
ID: 24059786
nslookup comes with correct inform
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by:djberriman
ID: 24059840
Please post results of nslookup and url you are attempting to see.
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Author Comment

by:ammartahir1978
ID: 24059896
Server:  bamford-lon-fs1.bamford-ltd.local
Address:  172.16.56.10

Non-authoritative answer:
Name:    www.bamfordwayoflife.co.uk
Address:  67.199.78.24

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Accepted Solution

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djberriman earned 500 total points
ID: 24060162
Whats the ip of your pc and the ip of the server (internal). 67.199.78.24 is an external ip address.

I'm guessing that your dns is returning the external ip of the web site and not the internal one.

You can prove this by adding an entry to the hosts file of your pc with the internal ip address.

You can solve this by setting up internal dns entries for the internal network or by adding 'hairpinning' to your firewall/router if it supports it so that the requests stay internal - or just adding an entry to your hosts file.
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