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SBS2003 OMA Phone does not download email

Posted on 2009-04-03
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Last Modified: 2012-08-13
Folks ,

I have an sbs2003 server sp1 exchange sp2. I have been able to configure and connect several different handsets to this server and they all have the same issue they can send a mail, look up the GAL but they cannot download email to the phone. I have a second sbs server 2003 and tried all of the handsets including an iphone and they all work perfectly.

Things I have done

Added a third party certificate to the server
Checked the working server config with the non-working one (they are the same)
Deliberately broke authentication etc with predictable results
As it is sbs2003 the usual re run internet config wizard to set up directories/web server again

The iis logs show 401 1 and 401 2 errors but I get these on the working server and I have seen them on several other servers but they all work so I think this is a bit of a red herring

At this point I am close to having to re-install the system (but would prefer not to)

Any light you folks can shed would be appreciated.

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Question by:pendl
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LVL 49

Expert Comment

by:Akhater
ID: 24059114
there is a difference between OMA and  activesync which are you talking about ?

do you have HTTPS enabled on your OWA ?
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Author Comment

by:pendl
ID: 24059158
Akhater,

I am using active sync but  my understanding is that the oma sync directory is used for download. Perhaps a poor choice of words on my behalf.  I am using https on owa
 
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LVL 49

Expert Comment

by:Akhater
ID: 24059178
well OMA and activesync will be broken if you have SSL enforced on your OWA

more info
http://support.microsoft.com/kb/817379
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Author Comment

by:pendl
ID: 24059283
Yes I have seen this article before and looked at several of the solutions, but as the article explains this is primarily fpor a FE/BE scenario not SBS as  the setup is slightly different. Also remember I have two sbs 2003 servers one that works and one that does not and both are set up exactly the same way.
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LVL 49

Expert Comment

by:Akhater
ID: 24059308
This article does NOT talk about FE/BE it shows adding a FE as a solution

can you simply try to go the /Exchange virtual directory and remove the "require SSL".
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Author Comment

by:pendl
ID: 24059579
Again maybe I am not being clear, I have tried this solution (and again just now) with the same result. I do not receive an error on the handset it tries to download and even displays a progress bar detailing no of messages to download, I can send an email, I can look up a contact in the GAL with no problem. The issue is that the handset does not download mail. I can take the same handset(S) and go to another server that has an identical configuration and I get mail set up in minutes with no issue.  
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Expert Comment

by:Mestha
ID: 24065281
If the handset works with another server then I would be looking at the problem being with the content of the mailbox or the server.
Have you tried creating a test account and then sync with that?

Simon.
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Author Comment

by:pendl
ID: 24066448
Hi Simon,

I have tried other accounts on the server but I will try a new test account just in case.
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Accepted Solution

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pendl earned 0 total points
ID: 24069486
Folks,
FYI I have solved this issue finally...

The problem was caused by the Sophos Antii-Spam product !!! The solution is to uninstall and re-install the latest version of the product although Sophos seem a bit light in this area with no idea as to why this was happening...

Thanks for the help
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