Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Opening PDF files in Acrobat or Reader, from the Internet, give me a font error

Posted on 2009-04-03
6
Medium Priority
?
296 Views
Last Modified: 2012-05-06
Error:
Cannot find or create the font 'font name'. Some characters may not display or print correctly.

I get this error with almost any PDF I open from the Internet. I am not actually missing any of the named fonts. In fact, even PDF files I've created myself that open fine from my hard drive or server give me this error once they are loaded onto my website.

I have tried uninstalling and reinstalling Reader (but haven't done so with Acrobat). I have also tried changing the settings for the file type extension to open with Reader instead of Acrobat. Still no luck. (My preference is to default to Acrobat Professional).

Another peculiar thing about this problem is that I only get the error the first time I try to open the file online. If I close it and click on a link for a PDF I have previously opened, the fonts display correctly with no error.
0
Comment
Question by:designsbymlg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 14

Accepted Solution

by:
BigBadWolf_000 earned 1500 total points
ID: 24059369

Repair Adobe from the Add Or Remove Programs control panel
Choose Start > Run, type appwiz.cpl in the Open text box, and then click OK to open the Add Or Remove Programs dialog box.
Select Adobe Reader
Click Change/Remove.
In the Setup dialog box, click Next, select Repair, and then click Next again.
Follow the on-screen instructions to complete the repair
0
 

Author Comment

by:designsbymlg
ID: 24168340
This solution fixed the said problem, however, now my serial number is no longer being accepted and I've been forced into a trial version.
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24169496
when you try to re-register with your SR# what is the exact error displayed??
0
How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24169532
You can try Adobes License repair tool

http://www.adobe.com/support/contact/licensing.html


0
 

Author Comment

by:designsbymlg
ID: 24170329
The exact error reads:

You must enter a valid serial number before activating online or viewing activation options. Please check your serial number and re-enter it.

My thought was that my serial number is for the Creative Suite 3 and not for Acrobat, but I don't know how to find the serial number for just that application.
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24170573
You will have to call Adobe tech support and they will reset or issue u a new key...
the registration should not be damaged on a repair...but Adobe's licensing system is very strict and any changes to the software can sometimes cause a licensing issue, which is a bug, not the norm.


0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the questions I get asked again and again is how to validate a field value in an AcroForm with a custom validation script. Adobe provided a lot of infrastructure to do that with just a simple script. Let’s take a look at how to do that wit…
Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe A recent question here at Experts Exchange piqued my interest, so I decided to provide a thorough solution and publ…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question