Solved

Opening PDF files in Acrobat or Reader, from the Internet, give me a font error

Posted on 2009-04-03
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Last Modified: 2012-05-06
Error:
Cannot find or create the font 'font name'. Some characters may not display or print correctly.

I get this error with almost any PDF I open from the Internet. I am not actually missing any of the named fonts. In fact, even PDF files I've created myself that open fine from my hard drive or server give me this error once they are loaded onto my website.

I have tried uninstalling and reinstalling Reader (but haven't done so with Acrobat). I have also tried changing the settings for the file type extension to open with Reader instead of Acrobat. Still no luck. (My preference is to default to Acrobat Professional).

Another peculiar thing about this problem is that I only get the error the first time I try to open the file online. If I close it and click on a link for a PDF I have previously opened, the fonts display correctly with no error.
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Question by:designsbymlg
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BigBadWolf_000 earned 500 total points
ID: 24059369

Repair Adobe from the Add Or Remove Programs control panel
Choose Start > Run, type appwiz.cpl in the Open text box, and then click OK to open the Add Or Remove Programs dialog box.
Select Adobe Reader
Click Change/Remove.
In the Setup dialog box, click Next, select Repair, and then click Next again.
Follow the on-screen instructions to complete the repair
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Author Comment

by:designsbymlg
ID: 24168340
This solution fixed the said problem, however, now my serial number is no longer being accepted and I've been forced into a trial version.
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Expert Comment

by:BigBadWolf_000
ID: 24169496
when you try to re-register with your SR# what is the exact error displayed??
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LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24169532
You can try Adobes License repair tool

http://www.adobe.com/support/contact/licensing.html


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Author Comment

by:designsbymlg
ID: 24170329
The exact error reads:

You must enter a valid serial number before activating online or viewing activation options. Please check your serial number and re-enter it.

My thought was that my serial number is for the Creative Suite 3 and not for Acrobat, but I don't know how to find the serial number for just that application.
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LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24170573
You will have to call Adobe tech support and they will reset or issue u a new key...
the registration should not be damaged on a repair...but Adobe's licensing system is very strict and any changes to the software can sometimes cause a licensing issue, which is a bug, not the norm.


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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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