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Outlook 2007/2003

Posted on 2009-04-03
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I have an Administrator who's having a calendar issue with her Outlook 2003.  She has two assistants who share her calendar, one is using Outlook 2007 and the other 2003.  Well recently the appointment times are all off by an hour.  I found out that this has nothing to do with DST because apparently the time has been off for some months.  i.e. the Administrator will have an appointment for 1pm and it shows 2pm.  After looking at the Admin client we found that her time zone was set incorrectly...however this didn't resolve the problem.  For new appointments YES, the time is correct on all calendars however, the re-occuring appointemnts which were set months ago will not update to the new time zone settings.  Any ideas??
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Question by:mfumay1
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halejr1 earned 2000 total points
ID: 24059853
unfortunately the time zone referenced when the appointments are made -- is used as a basis for setting the appointment time... If you change timezone on your laptop / pc those appointment times will remain the same.  i.e. I set a DR.s appointment for 2:00pm every thursday -- at the time my PC was in Pacific Time.  When the time zone is changed, the appointments reference is based on the original time that I had scheduled.  

The problem is this:
Outlook 2007 calendar integrates nicely with the time zone settings and references, and Outlook 2003 did not do this so nicely.  To resolve Microsoft created a tool "time zone update tool" found here http://www.microsoft.com/downloads/details.aspx?FamilyID=e343a233-b9c8-4652-9dd8-ae0f1af62568&displaylang=en that may help you with your issue.  Because it is a shared calendar, I don't know if this will help but definitely worth a shot.

Good Luck
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by:halejr1
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any luck with this yet?
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by:mfumay1
ID: 24089188
Thanks for checking.  We used the Time Zone tool and it did resolve some of the problem but, the older appointments still have the issue of incorrect time.  Your comment regarding this issue is correct in terms of the older appointments.  We have decided to just re-create those appointments.  Thanks again!
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