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When a user launches Remote Desktop, the host computer freezes

Posted on 2009-04-03
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Last Modified: 2013-11-21
When a user launches a Remote Desktop session, his host computer, which is Windows XP SP3, freezes up.  It is a new and powerful Dell machine, and it does not matter whether we launch Remote Desktop from outside the network, or inside the network.  Could this be a problem with Symantec Endpoint Protection?  What else could be causing this?  We have a pretty standard network configuration, and I have never had any problems with Remote Dekstop before (my users are successful with it all the time).  We can cause this problem launching Remote Desktop from either Vista or XP.
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Question by:AshfordTC
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by:tboy6423
ID: 24059950
ON that XP machine, is Windows Firewall running in services?
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by:tboy6423
ID: 24059955
Or on any of the machines your having trouble with..
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by:AshfordTC
ID: 24061444
Thanks for responding promptly.  Windows Firewall was running.  I shut it down in services, tried to log in using another machine on our LAN, and the host system completely froze once the RDP session was launched (in other words, once network credentials were entered).  I have tried to do RDP on other internal systems as well, and don't get this issue, so I don't think it is related to our Symantec EndPoint Protection.
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by:tboy6423
ID: 24062259
It's not...... by any chance do those machines have nvidia?
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by:AshfordTC
ID: 24063314
Yes:  The card is an nVidia Quadro FX 570.  I am downloading and installing updated drivers right now.  Any further thoughts?
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tboy6423 earned 500 total points
ID: 24063416
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by:AshfordTC
ID: 24063888
tboy6423,
That totally worked.  Great job.  Thanks!
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by:AshfordTC
ID: 31566237
This makes my Experts Exchange subscription worth it.  Thanks.
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by:tboy6423
ID: 24063899
Glad I could help!!!
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by:zoubi77
ID: 25239366
Worked perfectly, but after registry change, first  you need to reboot host PC.
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by:pcimusicman
ID: 25689215
This worked perfectly for me too!
I have an NVidia Quadro NVS 290 card set for double-monitors.  If anyone knows the right person at DELL to pass this along to, they would probably be grateful.

Thanks!
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Expert Comment

by:Camkima
ID: 34329901
Hi people,
I have the same problem at the moment.
When a user launches a Remote Desktop session, the host computer, freezes.
I have A new HP 500B, with Windows XP Prof. SP3. I tried all that "tboy6423" suggested but, without sucess. I tried too, update my graphic card that it's not Nvidia.

Error:"The NVIDIA Setup program could not locate any drivers that are compatible with your current hardware".
Can help me with anoyher solution please!!!!

Thank you
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