Solved

ATT Communication Manager Crashes when Loading

Posted on 2009-04-03
3
3,484 Views
Last Modified: 2012-05-06
I have a laptop that is running ATT Communication Manager and connects using a Option USBConnect Quicksilver broadband card. The card is detected and I've installed the GlobeTrotter driver files manually and when logged into the system as an administrator I can launch ATTCM and connect to the internet. However, when I login as a standard user, the application will hang and then close with the following events in the Application Event Viewer Log.

Event Type:      Information
Event Source:      DrWatson
Event Category:      None
Event ID:      4097
Date:            4/3/2009
Time:            8:33:40 AM
User:            N/A
Computer:      LAPTOP
Description:
The application, C:\Program Files\AT&T\Communication Manager\ATTCM.exe, generated an application error The error occurred on 04/03/2009 @ 08:33:40.500 The exception generated was c0000005 at address 49008610 (WwanCoreSdk!CdmaModemSierra__ParseDONE)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            4/3/2009
Time:            8:33:37 AM
User:            N/A
Computer:      LAPTOP
Description:
Faulting application attcm.exe, version 6.10.25.0, faulting module wwancoresdk.dll, version 3.304.4.0, fault address 0x00008610.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I've checked other conflicting software and I've tried the same scenarios on other computers and don't encounter this problem. Just with this laptop. The laptop is an HP dv6700t (KL090AV) but I don't see anything on HP's site or ATT's for that matter that explains a solution to my problem. I've manually uninstalled and re-installed both the drivers and applications and it didn't work and I even granted standard users admin rights to the C:\Program Files\AT&T directory and all child containers and that didn't help either. Any help would be greatly appreciated. Thanks.
In the cross-posting, the Business Travel Zone was replaced with the Miscellaneous Zone.
WaterStreet, 4/6/2009, 11:49 AM EDT

Open in new window

0
Comment
Question by:USAF_The_One
  • 2
3 Comments
 
LVL 11

Expert Comment

by:knoxzoo
ID: 24081421
Set the program to use XP compatibility mode.

Do you know how?
0
 
LVL 7

Author Comment

by:USAF_The_One
ID: 24087318
My apologies, I selected the wrong zone when setting up this question. It's supposed to be the XP Zone and not Vista. The laptop having issues is an XP SP3 laptop.
0
 
LVL 7

Accepted Solution

by:
USAF_The_One earned 0 total points
ID: 24216390
I figured out the problem through updating the ATT software. I've also tested using the GlobeTrotter software and actually had alot better results so I will be using that in place of the ATT software.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
canon pixma mg2922 printer scan 10 62
Change size 15 64
Windows 10 disk usage 100%. 28 281
Nifty tent 7 48
With the shift in today’s hiring climate (http://blog.experts-exchange.com/ee-blog/5-tips-on-succeeding-in-the-new-gig-economy/?cid=Blog_031816), many companies are choosing to hire freelancers to get projects completed efficiently and inexpensively…
Digital marketing agencies have encountered both the opportunities and difficulties that emerge from working with a wide-ranging organizations.
Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question