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ATT Communication Manager Crashes when Loading

Posted on 2009-04-03
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Last Modified: 2012-05-06
I have a laptop that is running ATT Communication Manager and connects using a Option USBConnect Quicksilver broadband card. The card is detected and I've installed the GlobeTrotter driver files manually and when logged into the system as an administrator I can launch ATTCM and connect to the internet. However, when I login as a standard user, the application will hang and then close with the following events in the Application Event Viewer Log.

Event Type:      Information
Event Source:      DrWatson
Event Category:      None
Event ID:      4097
Date:            4/3/2009
Time:            8:33:40 AM
User:            N/A
Computer:      LAPTOP
Description:
The application, C:\Program Files\AT&T\Communication Manager\ATTCM.exe, generated an application error The error occurred on 04/03/2009 @ 08:33:40.500 The exception generated was c0000005 at address 49008610 (WwanCoreSdk!CdmaModemSierra__ParseDONE)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            4/3/2009
Time:            8:33:37 AM
User:            N/A
Computer:      LAPTOP
Description:
Faulting application attcm.exe, version 6.10.25.0, faulting module wwancoresdk.dll, version 3.304.4.0, fault address 0x00008610.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I've checked other conflicting software and I've tried the same scenarios on other computers and don't encounter this problem. Just with this laptop. The laptop is an HP dv6700t (KL090AV) but I don't see anything on HP's site or ATT's for that matter that explains a solution to my problem. I've manually uninstalled and re-installed both the drivers and applications and it didn't work and I even granted standard users admin rights to the C:\Program Files\AT&T directory and all child containers and that didn't help either. Any help would be greatly appreciated. Thanks.
In the cross-posting, the Business Travel Zone was replaced with the Miscellaneous Zone.
WaterStreet, 4/6/2009, 11:49 AM EDT

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Question by:USAF_The_One
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LVL 11

Expert Comment

by:knoxzoo
ID: 24081421
Set the program to use XP compatibility mode.

Do you know how?
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by:USAF_The_One
ID: 24087318
My apologies, I selected the wrong zone when setting up this question. It's supposed to be the XP Zone and not Vista. The laptop having issues is an XP SP3 laptop.
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USAF_The_One earned 0 total points
ID: 24216390
I figured out the problem through updating the ATT software. I've also tested using the GlobeTrotter software and actually had alot better results so I will be using that in place of the ATT software.
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