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Mac / PC email hyperlink problems in SBS 2003 domain

Posted on 2009-04-03
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Last Modified: 2013-11-12
When assigning a hyperlink to some text in an internal email using Outlook 2003, it works fine in the recipients email if the user is using a PC (Outlook) but doesn't work if the user is using a Mac (Mac Mail or Entourage). For some reason, 3 extra /'s are added to the link.

For example if I create an email using Outlook and insert a hypertext link to \\ourserver\documents\accounts.xls, the link appears as file://ourserver/documents/accounts.xls in Outlook on a PC but file://///ourserver/documents/accounts.xls in Mac Mail or Entourage on a Mac.

Any idea why this is happening and is there a fix for it?
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Question by:Dale303
4 Comments
 
LVL 11

Expert Comment

by:Stephen Croft
ID: 24060989
You cant "fix" this

Mac's don't recognise the format Windows is using, as they are based on a BSD (think: Linuxey) file system.

To them, \\server\path\doc.doc is actually /Volumes/Mnt/path/doc.doc (or something similar)

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Assisted Solution

by:jhyiesla
jhyiesla earned 125 total points
ID: 24061586
Try this.... I've had some success with it just dropping the link in an email and would assume that it might work the same in an embedded link in some text.

Instead of using \\myserver\share\doc.doc use
file://myserver/share/doc.

I just tried it with my Outlook and sent an email to my Outlook account and my POP account that I get through my Mac mail.  In both cases the link came through as file://myserver/share/doc.doc
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Accepted Solution

by:
Dale303 earned 0 total points
ID: 24065172
Hmm, not good news.

djxtreme:>
Odd  then that the one Linux machine we have can cope with the hyperlinks but the Macs can't.

jhyiesla:>
Cheers, I'll investigate on Monday.
 Most of the office is Windows based with just a couple of Mac users. I've been trying for months to get people to hyperlink files instead of attaching  them and now one Mac user gets added to the mix and all my efforts are going down the pan. I really can't see users rewriting hyperlinks when before creating them was pretty much point and click.

I think the Mac user is just going to have to lump it and reconstruct the file themselves.
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