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Terminal Server 2008 Licensing Problem

Posted on 2009-04-03
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Last Modified: 2013-11-21
I have a Windows 2008 Terminal server which is part of a 2003 domain which was installed 116 days ago which has been running fine. I didn't licence it when it was installed and have been using the 120 day grace period. I licenced it today with per user setting and added 15 licences which was successful.
However when I look in Terminal Services Manager there is an exclamation sign against the server, and the first attached screenprint seems to say it is not in the Terminal services group in Ad, yet the second attachment seems to show that it is.
How do I resolve the error?
TS-screenprint1.JPG
TS-screenprint2.JPG
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Question by:eymsIT
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7 Comments
 
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Accepted Solution

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page1985 earned 1500 total points
ID: 24061990
What's happening here isn't related to the TSLicensing being listed in the directory.  The exclamation mark here is not correctible through settings.  You would have to uninstall TSLicensing, promote the server to a domain controller, and reinstall TSLicensing to make it change to a green check.  However, you can work around the issue (this method IS supported by Microsoft) by manually configuring your other terminal server to use it as a licensing server instead of autodetection.
Walkthrough
On your terminal server, perform the following steps:
  1. In Administrative Tools, expand Terminal Services and click Terminal Services Licensing.
  2. Under Edit Settings, double-click License server discovery mode
  3. Select your licensing method (I think you said Per User)
  4. Select Use the specified license servers
  5. Enter either an FQDN (host.domain.com) or IP address (whichever is accessible from the terminal server) for your licensing server.
  6. Click OK
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Author Comment

by:eymsIT
ID: 24063853
Thanks for the explanation.
The other server (buscall) is a Windows 2000 terminal server which I'm thinking of decommissioning very shortly, just leaving this (Sirius) Windows 2008 server as the only terminal server in the domain, which has the licensing server on.
Presumably in this scenario I would be safe to just do nothing?
Also, when looking in TS Manager at Sirius with the exclamation mark, under the 'Total TS Cals' column it says there are 15 cals, yet under the 'Available' column I would have expected to see 15 too, yet it just says 'generate report'. Is that because although I have added the 15 licences I still have 4 days left of the grace period and it is still handing out temporary licences?



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LVL 6

Expert Comment

by:page1985
ID: 24065847
No.  Your CAL count is unknown because you're licensing per user and not per device.  You can only get an accurate license count without querying active directory when you have per-device licensing.
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Author Comment

by:eymsIT
ID: 24088817
There are some licensing errors in the event log (see attached screenshots). I assume these are all related? How do I resolve?
screenshot-4.JPG
screenshot-5.JPG
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LVL 6

Expert Comment

by:page1985
ID: 24109934
For the first error (Event ID 4105) you can reslove by adding the machine account in Active Directory to the Terminal Server Licensing Servers group.  I believe it's located at:
      domain.com/Built-in/Terminal Server Licensing Servers
 
And for the second error (Event ID 1004) it's entirely possible that this is a side effect of the first error.  Let's correct the first error and see if this event recurrs.
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Author Comment

by:eymsIT
ID: 24110946
I've checked our AD and the TS is a member in the builtin\terminal server licencing group already
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Author Closing Comment

by:eymsIT
ID: 31566310
I appreciate your help on this one. The TS is up and running, although with still some niggles about licensing manager and AD. I may do some further digging and post another question to resolve outstanding stuff, but in the meantime thanks a lot.
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