I have a client that uses a Microsoft Exchange server built in Server 2003. Internally they have no problem sending and receiving emails from each other. The problem begins when their outside sales rep tries to receive messages from someone in the office.
The Exchange server is set to receive mail from the domain management company. So it gets mail from mail.userdomain.com (example name) and then sorts it to the different mailboxes associated in the internal network. So email@example.com can access her mail either via POP3 or via the Exchange Server. We have it configured that when she is in the office Mary accesses her email via outlook using server.company.local.
When one of the staff members send Mary a message she receives it in the office. So when Joe@userdomain.com sends a message and Mary is accessing the Exchange Server she receives it. But when she leaves the office and is checking email on her laptop via POP3 the messages don't reach her. How can I setup the Exchange server to send all of Mary's messages to the domain mail server instead of handling it internall?
I'm sorry if this doesn't make a lot of sense, but I'm new to the Exchange Server Environment. Thank-you for your time.