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can't delete temporary files access is denied

Customer's home computer - A Dell Dimension with XP Pro.

Tried to clean out tmp folders for one user, getting "Can't delete temporary files. Access is denied".

Also not possible in safe mode. I removed the drive, connected it via usb to a laptop, and same thing, "access denied".

I'm sure this must be Trojan/Worm activity as I've never seen this in 15 years of doing this for a living.

Any ideas?

Thanks!

ASKER CERTIFIED SOLUTION

INTPdude

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INTPdude

If you dont see the security tab you will have to turn off "User simple file sharing" you can find this if you go to My Computer, Tools, folder options, View tab, its at the bottom. This should allow you to see the security tab,

bricar1

ASKER

Thanks, INTPdude. I'll give it a go as soon as I get back home and I'll report the results.

johnb6767

If that fails......

In the security tab, remove all users/groups, except for SYSTEM. Add the username you are logged in with.

Reboot. Then, go back to the temp file, and grant YOUR user account full rights, and then delete it.

If this works, then I suggest you download, and run the following. Rootkits activity has increased recently. I removed one in a laptop using this method by hand, on various files in System32/Temp etc.....

RootRepeal - RootRepeal - Rootkit Detector
http://rootrepeal.googlepages.com/

Under each tab, hit the Scan button, and see if you get any RED files/services/processes/drivers in the list, or just look for the summary, for any hidden files/services/processes/drivers in the lower left hand corner.....

bricar1

ASKER

Thanks, INTPdude. That did it. Sorry for the late response. I've been sick. Thanks for coming to my rescue!
Brian