can't delete temporary files access is denied

Customer's home computer - A Dell Dimension with XP Pro.

Tried to clean out tmp folders for one user, getting "Can't delete temporary files. Access is denied".

Also not possible in safe mode. I removed the drive, connected it via usb to a laptop, and same thing, "access denied".

I'm sure this must be Trojan/Worm activity as I've never seen this in 15 years of doing this for a living.

Any ideas?

Thanks!
bricar1PresidentAsked:
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INTPdudeConnect With a Mentor Commented:
The folder is under different ownership. Go to the security tab. Go to Advanced, Owner, and click replace owner on subtainers and objects for that folder. Click the user you want to have access to it above then ok. It should allow you to change the file's rights in the folder for you to access them. If you already have security access because you are the owner you should be able to change the rights on them yourself without having to take ownership.
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INTPdudeCommented:
If you dont see the security tab you will have to turn off "User simple file sharing" you can find this if you go to My Computer, Tools, folder options, View tab, its at the bottom. This should allow you to see the security tab,
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bricar1PresidentAuthor Commented:
Thanks, INTPdude. I'll give it a go as soon as I get back home and I'll report the results.
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johnb6767Commented:
If that fails......

In the security tab, remove all users/groups, except for SYSTEM. Add the username you are logged in with.

Reboot. Then, go back to the temp file, and grant YOUR user account full rights, and then delete it.

If this works, then I suggest you download, and run the following. Rootkits activity has increased recently. I removed one in a laptop using this method by hand, on various files in System32/Temp etc.....

RootRepeal - RootRepeal - Rootkit Detector
http://rootrepeal.googlepages.com/

Under each tab, hit the Scan button, and see if you get any RED files/services/processes/drivers in the list, or just look for the summary, for any hidden files/services/processes/drivers in the lower left hand corner.....
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bricar1PresidentAuthor Commented:
Thanks, INTPdude. That did it. Sorry for the late response. I've been sick. Thanks for coming to my rescue!
Brian
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