I have been fighting this issue for over a week now. I am trying to use the Granular Technology for Exchange on Backup Exec 12. The user I am using has every type of access imaginable and I have done the suggestions on Symantec's website and verified the user account and I have also uninstalled/reinstalled the agent and license keys multiple times. I am trying to perform a backup and it is failing with the following:
Job ended: Monday, March 30, 2009 at 10:04:35 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
V-79-57344-33928 - Access Denied. Cannot backup directory &Ontrack and its subdirectories.
It starts the backup, does the snapshot processing, updates catalogs, runs, and then verifies. It fails then. When I unchecked the Granular Technology, it goes successfully.