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Backup Exec Granular Technology

Posted on 2009-04-03
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Last Modified: 2012-05-06
I have been fighting this issue for over a week now.  I am trying to use the Granular Technology for Exchange on Backup Exec 12.  The user I am using has every type of access imaginable and I have done the suggestions on Symantec's website and verified the user account and I have also uninstalled/reinstalled the agent and license keys multiple times.  I am trying to perform a backup and it is failing with the following:

Job ended: Monday, March 30, 2009 at 10:04:35 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
V-79-57344-33928 - Access Denied. Cannot backup directory &Ontrack and its subdirectories.

It starts the backup, does the snapshot processing, updates catalogs, runs, and then verifies.  It fails then. When I unchecked the Granular Technology, it goes successfully.
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Question by:vetted
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Expert Comment

by:dcsdave
ID: 24064824
If you open your exchange job can you go to resource credentials and do all the tests pass?

Make sure the user that you are using isn't hidden from exchange address lists under the "exchange advanced" tab in user properties.
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Author Comment

by:vetted
ID: 24067206
All of the tests pass (the second one says "Using Server Credentials" but passes).

The user is seen in the Global Address book.
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Expert Comment

by:dcsdave
ID: 24068099
Do you run Ontrack recovery software on any of your systems?  
Have you used it to recover any mailboxes on failed HDs etc...?
In the job log does it give you the specific directory and path of the failure?
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Author Comment

by:vetted
ID: 24073995
Yes, i do use Ontrack recovery, but have not used it with Backup Exec.  I was previously using NTBackup and used it once for a test restore of a database.  That database was restored to an alternate location.

I have not used it for anything else.

The job log shows every path as being a failure.
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Expert Comment

by:dcsdave
ID: 24078793
Sounds like Ontrack has somehow locked access to the files and folders you are trying to backup.  Do you have the latest Ontrack software?  The new Ontrack power control suite shows support for Backup Exec.  You might give Ontrack a call and see if they have any ideas as to why files are being locked.

Here is a link for free support on the subject from a reseller of Ontrack software:

http://www.ontrackdatarecovery.com/software-support/

Best of luck.
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Author Comment

by:vetted
ID: 24106794
I have decided not to use the GRT right now but will assess it later.  I am trying to do a test restore of a mail database to use Ontrack to pull the data from the backup.  I wanted to restore it to a different location (because it's a test and I don't want to overwrite my live Exchange database.)

I tried doing it but received the error "e000848c - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again."

What's the best way of going about putting this backup .edb on another server (not Exchange Server) and using Ontrack to pull data from it?
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Accepted Solution

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dcsdave earned 500 total points
ID: 24107889
"I tried doing it but received the error "e000848c - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again."

I configure an inventory job when I get the above error message and that seems to take care of the error.

I have never used Ontrack to pull data from a backup run by BE.  I would guess that you use the Power Control Console in Ontrack but like I say that is just a guess.

You can also run a restore with BE and put the data in another location.  Al you have to do is click the restore tab in BE to start a new restore job then click "file redirection" under the Destination section of the restore window and select the restore to drive part.

Keep me posted on your solution track.
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Author Comment

by:vetted
ID: 24107920
I can get the data with Ontrack once I get the .edb file somewhere.  My issue is getting it to the alternate location.

What do you mean "I configure an inventory job when I get the above error message"?
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Author Comment

by:vetted
ID: 24147003
I have figured out how to do this.  I had to set up a Recovery Storage Group and then I selected to restore the data to that.  It could have fixed some permission issue in the process, who knows, but it worked.
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Expert Comment

by:dcsdave
ID: 24149126
Glad to hear you are back "ontrack." Ha Ha! no pun intended.
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