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  • Status: Solved
  • Priority: Medium
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Unable to connect to FW-1 Dashboard with External IP address

I need to remote into FW-1 Dashboard.  Currently I am not able to connect with the external IP address.  Nor can I ssh/https.   Whenever I cpstop/cprestart, I notice a error "VPN-FW-1 stop, Fail to reset VPN-1".  This particular customer has NG FW-1 R55 with Encryption Module for VPN.  I wanted to help them setup a VPN Remote Access for end users.  Any suggestions?
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hotrod_952
Asked:
hotrod_952
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2 Solutions
 
MultipathCommented:
Do a cplic print and make sure the vpn module is there.  I think your issue is the VPN not coming up which could be due to many things like ip address not matching license or not being licensed.
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hotrod_952Author Commented:
This particular customer is license for CPFW-ENC-U-NG  which allows you to upgrade to VPN-1 module.  Also, I've verified that the external IP address is licensed.  
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MultipathCommented:
Are there in messages in the message file when you try to start it?  I am not sure what platform you are on.
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hotrod_952Author Commented:
I called Checkpoint User Center and they mention that this particular license is for gateway encryption.  In order for them to have VPN capabilities they must purchase additional licenses.  This explains why after I create the remote access VPN they gateway was accessible from secure remote.
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hotrod_952Author Commented:
Thanks
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MultipathCommented:
As I commented in the first reply

"Do a cplic print and make sure the vpn module is there.  I think your issue is the VPN not coming up which could be due to many things like ip address not matching license or not being licensed."

As this was the problem should I not be given the points?
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