asked on

running Itunes on windows xp pro 64 bit

I recently upgraded my computer and in the process went from windows xp 32 bit to 64 bit. Now when I try to download an installer from iTunes it tells me that this is not the correct version, would I like to install anyway. As I try to install it throws an error saying "windows must be at sp 2 or higher to work with mobile devices " (my windows does have sp 2 on it) and then says installation failed.

Is there any way to get a)a 32 bit copy of itunes that works on my 64 bit xp or b) (ideally) a 64 bit iTunes taht works on xp?

johnb6767

iTunes 8.1 for Windows (64 bit)
http://support.apple.com/downloads/iTunes_8_1_for_Windows__64_bit_

Tried this just for giggles?

Kibbe

ASKER

This doesn't help, as when the installer runs it says "you must have windows vista"

johnb6767

Thats what I thought..... Hoping to get lucky.... :)

Is there an error log that the app provides?

Kibbe

ASKER

Nope, the installer is very unhelpful in that way. It essentially just informs me that it will not install. The odd thing is i DID get it to install once, earlier (the 32 bit) but it said it hadn't been installed properly to synch with an iPod so when i tried to reinstall it won't let me anymore (yes, I uninstalled before reinstalling)

johnb6767

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

Uninstall it again (if present), and remove any remnants above.......

Download details: Windows Installer 4.5
http://www.microsoft.com/downloads/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4

Just in case you are having Installer problems.

Any other errors in the Event Logs?

ASKER CERTIFIED SOLUTION

PBComputer

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial