?
Solved

SCCM 2007 Remote Control tool for Helpdesk

Posted on 2009-04-03
2
Medium Priority
?
5,168 Views
Last Modified: 2013-12-19
Hi

We have just installed SCCM 2007 and are focusing on the Remote Tools (not Rem-Assist, RDP).

Previously I have used VNC Enterprise whereby a viewr is installed on the Helpdesk analyst workstation, they launch it, type in remote hostname, user accepts, Analayst types in credentials and of you go.

How can i do similar with SCCM? I realise I can use mmc snap-in, but surely there is an admin client that behaves as VNC.

Any ideas?

0
Comment
Question by:Danno2013
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Accepted Solution

by:
Adam Leinss earned 2000 total points
ID: 24068102
Yes, just copy RC.EXE and RDPENCOM.DLL from a PC that has the admin console installed and give that to your HelpDesk staff.

Source: http://social.technet.microsoft.com/Forums/en-US/configmgrgeneral/thread/230ba80d-0e56-44f5-aa74-78dd412c1e22

They will also have to be in the remote tools access group (definable by AD group membership)
0
 

Author Comment

by:Danno2013
ID: 24068244
Perfect thanks - disappointing that MS hasn't packaged this, and other utilities along with....
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
New Relic recently released its Synthetics product that allows for the creation of performance monitors that periodically test a site's performance. If you wish to test an interactive workflow New Relic employs Selenium WebDriverJS to run those test…
The purpose of this video is to demonstrate how to set up the WordPress backend so that each page automatically generates a Mailchimp signup form in the sidebar. This will be demonstrated using a Windows 8 PC. Tools Used are Photoshop, Awesome…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question