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SCCM 2007 Remote Control tool for Helpdesk

Posted on 2009-04-03
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Last Modified: 2013-12-19
Hi

We have just installed SCCM 2007 and are focusing on the Remote Tools (not Rem-Assist, RDP).

Previously I have used VNC Enterprise whereby a viewr is installed on the Helpdesk analyst workstation, they launch it, type in remote hostname, user accepts, Analayst types in credentials and of you go.

How can i do similar with SCCM? I realise I can use mmc snap-in, but surely there is an admin client that behaves as VNC.

Any ideas?

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Question by:Danno2013
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Adam Leinss earned 500 total points
ID: 24068102
Yes, just copy RC.EXE and RDPENCOM.DLL from a PC that has the admin console installed and give that to your HelpDesk staff.

Source: http://social.technet.microsoft.com/Forums/en-US/configmgrgeneral/thread/230ba80d-0e56-44f5-aa74-78dd412c1e22

They will also have to be in the remote tools access group (definable by AD group membership)
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by:Danno2013
ID: 24068244
Perfect thanks - disappointing that MS hasn't packaged this, and other utilities along with....
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