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Symantec Backup Exec error

I have installed Symantec Backup exec in my file server and have installed the backup exec agent in my DC1.
when i try to back up the System state of the DC from the File server, after some minutes i get the attached error:

the back up works normally in my daily and weekly file server back up,
 
system-state-back-up.JPG
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helpdesk93
Asked:
helpdesk93
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1 Solution
 
honmapogCommented:
It looks like you installed the "Active Directory Recovery Agent" in evaluation mode and now that evaluation has expired.

Check the job definition. In the job definition there is a section for "Microsoft Active Directory". Inside there is an checkbox for "Use Backup Exec Granular Recovery Technology (GRT) to enable the restore of individual objects from Active Directory backups". Uncheck it and try the job again.

If you no longer see the "Microsoft Active Directory" section in the job definition, then you will have to recreate this job.
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MrMintanetCommented:
You have to pay for Backup Exec.

If you did pay for it, contact Symantec.  They don't like it when you use the same program on multiple computers.

If you didn't install on multiple computers, contact Symantec. :)
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helpdesk93Author Commented:
where is the job definition?
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honmapogCommented:
Go into job setup, right-click your job, choose properties.
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helpdesk93Author Commented:
went to the properties, and then?

i don't see any job defination there,
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honmapogCommented:
The job properties is the job definition. In the properties, on the left, do you see "Microsoft Active Directory". If not, recreate your job from scratch. If you do, uncheck "Use Backup Exec Granular Recovery Technology (GRT) ..."
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helpdesk93Author Commented:
i went to properties and i could see the Microsoft Active Directory, from there i unchecked :Use Back up Exec Granular ......."

but still the job failed with same error,

it is worth mentioning that the DC where i have installed the Back up agent, is Windows server 2008.

thanks,
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honmapogCommented:
Ok, you're backing up something else you don't have the license for.
I suggest you recreate the job. That should solve it.
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helpdesk93Author Commented:
i get the bellow message when i try to back up the system state of my Domain controller from my back up server,

how can i resolve this issue?
_________________________________________________________________________________
Backup- NYT-DC01.project.comLicense Violation

A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec.

Please contact your vendor for information on protecting remote servers with this edition of Backup Exec.

Access to the device \\NYT-DC01.project.com\Shadow?Copy?Components is not authorized with this edition of the product.
A selection on device \\NYT-DC01.project.com\System?State was skipped because of previous errors with the job.

Backup- System?State System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.

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honmapogCommented:
Are you using Backup Exec 12 or 12.5?
Have you added a "Backup Exec Remote Agent for Windows Servers" license? You can run the "Backup Exec diagnostics" from the Tools menu. At the top of the diagnostics file it will list the licenses you've installed.
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