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Cannot select Custom Action in OL2000 Rules Wizard

Posted on 2009-04-05
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Last Modified: 2012-05-06
After upgrading from Outlook 2000 to Outlook XP 2002 (Professional version) I discovered that the 2002 version doesn't support Custom Action in a mail rule.  I use custom actions to reply to certain messages by activating a template.  Formerly, under OL2000, there was a menu under Select Custom Action which included Activate Template, but it the menu blank in OL2002.  

I uninstalled OL2002 and reinstalled OL2000.  But now, the Select Custom Action dialog menu is blank under OL2000!  Please advise how to recover this function.  Thank you.
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Question by:ddantes
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apache09 earned 125 total points
ID: 24074399
Custom Actions in Rules Wizard do not work in Outlook 2002 and this is a known issue:
http://www.slipstick.com/rules/customactions.htm

As custom actions cannot be created by users themselves and are usually results of 3rd party add ins or customizations by C++ Outlook and Exchange Developers.
As you have uninstalled Outlook 2002 and re-installed Outlook 2000 you would need to also reinstall the 3rd party app that created the custom action in the first place.

SlipStick keeps a list of widely used applications that can be loaded as a custom action.
If you dont have the installation details for the Custom Action previously loaded, it might be found here:
http://www.slipstick.com/addins/custom.asp
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Author Comment

by:ddantes
ID: 24074596
Thank you for your comment.  I had neglected to reinstall the third party application which added in the custom action.
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