Solved

Blackberry won't send emails

Posted on 2009-04-05
6
2,798 Views
Last Modified: 2012-05-06
Hi,

One of our clients is running a BES server with just a single blackberry on it so far. After a lot of difficulty (The windows server it was on kept making everyone Domain Admins) we finally got it to be able to recieve emails and calendar appointments, but it still can't send emails.

All the tests in the utility folder complete successfully.

What log files should I be checking? Are there any easy troubleshooting tips for this?

Kind regards,
Sam
0
Comment
Question by:kylegreig
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 250 total points
ID: 24075051
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24075066
P.S. When you try and send an email from the device and a red cross appears you need to open the email and an error message will be displayed at the top (e.g. Desktop email program unable to submit message).
0
 
LVL 20

Expert Comment

by:jdera
ID: 24077622
Do yourself a favor and stick with the source on this issue, especially since this is the first go around with the bb device on BES.  Here is where you need to start looking at permissions.

http://na.blackberry.com/eng/support/software/sendas.jsp

Also one other catch, is that you need to install and run the BES application as the BES Admin and not the Domain Admin.

Check out this as well:

http://na.blackberry.com/eng/support/software/sendasfaq.jsp
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 20

Expert Comment

by:jdera
ID: 24077710
Forgot to include one other good step by step on your issue. Make sure to check out:

http://support.microsoft.com/kb/912918
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24078254
To make life even easier here is a video that shows you how to check the Send As permissions.  

https://www.blackberry.com/blackberrytraining/web/SendAs/Source/video/sendAs.html

As mentioned you can follow my guide in the link above and it will quickly solve your Send As issue, but it also contains all the info from the other links posted but I have explained all the aspects in detail.  But as mentioned above if your BES software wasnt installed correctly it can cause a number of issues.  As a guess I am assuming running SBS so please review my install guide below (If you are not on SBS just use it as a general overview to confirm the service account creation and required permissions):
http://www.blackberryforums.com.au/forums/microsoft-exchange/281-bes-sbs-2003-a.html#post379
0
 

Author Closing Comment

by:kylegreig
ID: 31566870
Great - thanks.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question