Solved

Blackberry won't send emails

Posted on 2009-04-05
6
2,795 Views
Last Modified: 2012-05-06
Hi,

One of our clients is running a BES server with just a single blackberry on it so far. After a lot of difficulty (The windows server it was on kept making everyone Domain Admins) we finally got it to be able to recieve emails and calendar appointments, but it still can't send emails.

All the tests in the utility folder complete successfully.

What log files should I be checking? Are there any easy troubleshooting tips for this?

Kind regards,
Sam
0
Comment
Question by:kylegreig
  • 3
  • 2
6 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 250 total points
ID: 24075051
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24075066
P.S. When you try and send an email from the device and a red cross appears you need to open the email and an error message will be displayed at the top (e.g. Desktop email program unable to submit message).
0
 
LVL 20

Expert Comment

by:jdera
ID: 24077622
Do yourself a favor and stick with the source on this issue, especially since this is the first go around with the bb device on BES.  Here is where you need to start looking at permissions.

http://na.blackberry.com/eng/support/software/sendas.jsp

Also one other catch, is that you need to install and run the BES application as the BES Admin and not the Domain Admin.

Check out this as well:

http://na.blackberry.com/eng/support/software/sendasfaq.jsp
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 20

Expert Comment

by:jdera
ID: 24077710
Forgot to include one other good step by step on your issue. Make sure to check out:

http://support.microsoft.com/kb/912918
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24078254
To make life even easier here is a video that shows you how to check the Send As permissions.  

https://www.blackberry.com/blackberrytraining/web/SendAs/Source/video/sendAs.html

As mentioned you can follow my guide in the link above and it will quickly solve your Send As issue, but it also contains all the info from the other links posted but I have explained all the aspects in detail.  But as mentioned above if your BES software wasnt installed correctly it can cause a number of issues.  As a guess I am assuming running SBS so please review my install guide below (If you are not on SBS just use it as a general overview to confirm the service account creation and required permissions):
http://www.blackberryforums.com.au/forums/microsoft-exchange/281-bes-sbs-2003-a.html#post379
0
 

Author Closing Comment

by:kylegreig
ID: 31566870
Great - thanks.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question