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Blackberry won't send emails

Posted on 2009-04-05
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Last Modified: 2012-05-06
Hi,

One of our clients is running a BES server with just a single blackberry on it so far. After a lot of difficulty (The windows server it was on kept making everyone Domain Admins) we finally got it to be able to recieve emails and calendar appointments, but it still can't send emails.

All the tests in the utility folder complete successfully.

What log files should I be checking? Are there any easy troubleshooting tips for this?

Kind regards,
Sam
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Question by:kylegreig
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Gary Cutri earned 250 total points
ID: 24075051
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by:Gary Cutri
ID: 24075066
P.S. When you try and send an email from the device and a red cross appears you need to open the email and an error message will be displayed at the top (e.g. Desktop email program unable to submit message).
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by:jdera
ID: 24077622
Do yourself a favor and stick with the source on this issue, especially since this is the first go around with the bb device on BES.  Here is where you need to start looking at permissions.

http://na.blackberry.com/eng/support/software/sendas.jsp

Also one other catch, is that you need to install and run the BES application as the BES Admin and not the Domain Admin.

Check out this as well:

http://na.blackberry.com/eng/support/software/sendasfaq.jsp
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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by:jdera
ID: 24077710
Forgot to include one other good step by step on your issue. Make sure to check out:

http://support.microsoft.com/kb/912918
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by:Gary Cutri
ID: 24078254
To make life even easier here is a video that shows you how to check the Send As permissions.  

https://www.blackberry.com/blackberrytraining/web/SendAs/Source/video/sendAs.html

As mentioned you can follow my guide in the link above and it will quickly solve your Send As issue, but it also contains all the info from the other links posted but I have explained all the aspects in detail.  But as mentioned above if your BES software wasnt installed correctly it can cause a number of issues.  As a guess I am assuming running SBS so please review my install guide below (If you are not on SBS just use it as a general overview to confirm the service account creation and required permissions):
http://www.blackberryforums.com.au/forums/microsoft-exchange/281-bes-sbs-2003-a.html#post379
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Author Closing Comment

by:kylegreig
ID: 31566870
Great - thanks.
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