Solved

Blackberry won't send emails

Posted on 2009-04-05
6
2,782 Views
Last Modified: 2012-05-06
Hi,

One of our clients is running a BES server with just a single blackberry on it so far. After a lot of difficulty (The windows server it was on kept making everyone Domain Admins) we finally got it to be able to recieve emails and calendar appointments, but it still can't send emails.

All the tests in the utility folder complete successfully.

What log files should I be checking? Are there any easy troubleshooting tips for this?

Kind regards,
Sam
0
Comment
Question by:kylegreig
  • 3
  • 2
6 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 250 total points
ID: 24075051
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24075066
P.S. When you try and send an email from the device and a red cross appears you need to open the email and an error message will be displayed at the top (e.g. Desktop email program unable to submit message).
0
 
LVL 20

Expert Comment

by:jdera
ID: 24077622
Do yourself a favor and stick with the source on this issue, especially since this is the first go around with the bb device on BES.  Here is where you need to start looking at permissions.

http://na.blackberry.com/eng/support/software/sendas.jsp

Also one other catch, is that you need to install and run the BES application as the BES Admin and not the Domain Admin.

Check out this as well:

http://na.blackberry.com/eng/support/software/sendasfaq.jsp
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 20

Expert Comment

by:jdera
ID: 24077710
Forgot to include one other good step by step on your issue. Make sure to check out:

http://support.microsoft.com/kb/912918
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24078254
To make life even easier here is a video that shows you how to check the Send As permissions.  

https://www.blackberry.com/blackberrytraining/web/SendAs/Source/video/sendAs.html

As mentioned you can follow my guide in the link above and it will quickly solve your Send As issue, but it also contains all the info from the other links posted but I have explained all the aspects in detail.  But as mentioned above if your BES software wasnt installed correctly it can cause a number of issues.  As a guess I am assuming running SBS so please review my install guide below (If you are not on SBS just use it as a general overview to confirm the service account creation and required permissions):
http://www.blackberryforums.com.au/forums/microsoft-exchange/281-bes-sbs-2003-a.html#post379
0
 

Author Closing Comment

by:kylegreig
ID: 31566870
Great - thanks.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
There are various sources that I've used for this process and I've used it many times and adapted it with my own findings. This process is not meant to be a definitive troubleshooting guide for BlackBerry installation. That needs to be handled elsew…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question