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  • Status: Solved
  • Priority: Medium
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  • Views: 333
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Accounts locked out due to Exchange Mobile

We have a password policy that forces a password change every 90 days.
When users change their password, their mobile phone keeps syncing untill it loses session (can be up to 3 days).

After it loses session, the password is compared and the mobile phone reports a credential error every time it syncs (push). After 3 of these errors, the account locks out and the users calls about not getting into Windows anymore.

What is best practise in a case like this? I don't want to turn off the password policy.
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mwstout
Asked:
mwstout
1 Solution
 
florin_sCommented:
Hi,

here is a link that can help you:

http://support.microsoft.com/kb/817379/
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MesthaCommented:
There is no easy answer to this, and the article above is not related in shape or form.
The users need to know that they have to change their password manually in their mobile device. Microsoft have not provided any method to synchronise the passwords as a security measure.
The only answer is that it comes down to training of the users, that when they change their password they need to change it in their mobile device.

Simon.
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