Solved

Accounts locked out due to Exchange Mobile

Posted on 2009-04-06
2
320 Views
Last Modified: 2012-05-06
We have a password policy that forces a password change every 90 days.
When users change their password, their mobile phone keeps syncing untill it loses session (can be up to 3 days).

After it loses session, the password is compared and the mobile phone reports a credential error every time it syncs (push). After 3 of these errors, the account locks out and the users calls about not getting into Windows anymore.

What is best practise in a case like this? I don't want to turn off the password policy.
0
Comment
Question by:mwstout
2 Comments
 
LVL 12

Accepted Solution

by:
florin_s earned 500 total points
Comment Utility
Hi,

here is a link that can help you:

http://support.microsoft.com/kb/817379/
0
 
LVL 65

Expert Comment

by:Mestha
Comment Utility
There is no easy answer to this, and the article above is not related in shape or form.
The users need to know that they have to change their password manually in their mobile device. Microsoft have not provided any method to synchronise the passwords as a security measure.
The only answer is that it comes down to training of the users, that when they change their password they need to change it in their mobile device.

Simon.
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now