Accounts locked out due to Exchange Mobile

Posted on 2009-04-06
Medium Priority
Last Modified: 2012-05-06
We have a password policy that forces a password change every 90 days.
When users change their password, their mobile phone keeps syncing untill it loses session (can be up to 3 days).

After it loses session, the password is compared and the mobile phone reports a credential error every time it syncs (push). After 3 of these errors, the account locks out and the users calls about not getting into Windows anymore.

What is best practise in a case like this? I don't want to turn off the password policy.
Question by:mwstout
LVL 12

Accepted Solution

florin_s earned 1500 total points
ID: 24075277

here is a link that can help you:

LVL 65

Expert Comment

ID: 24076172
There is no easy answer to this, and the article above is not related in shape or form.
The users need to know that they have to change their password manually in their mobile device. Microsoft have not provided any method to synchronise the passwords as a security measure.
The only answer is that it comes down to training of the users, that when they change their password they need to change it in their mobile device.


Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

This article explains how to move an Exchange 2013/2016 mailbox database and logs to a different drive.
Organisation is organized in a pattern to flow the day to day business, every application and system is interdepended on each other and when very important “Exchange Server downtime” happened.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question