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SBS 2003 Shared Fax Services - No inbound faxes???

Posted on 2009-04-06
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Last Modified: 2012-05-06
We have not received any inbound faxes through our SBS2003 shared fax service for a number of weeks now. Some, but not all, outband faxes are going through. However NO inbound faxes are being recieved .

These are the latest inbound errors in the event logs:

Event Type:      Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 16/03/2009
Time: 11:12:31
User: N/A
Computer: SBS01
Description:
The Fax service failed to receive a fax. From: . CallerId: . To: Fax. Pages: 0. Device Name: Conexant 56K External Modem.

Event Type:      Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32034
Date: 11/03/2009
Time: 11:28:45
User: N/A
Computer: SBS01
Description:
An incoming fax could not be received due to a reception error. Only part of the incoming fax was received. Contact the sender and request that the fax be resent. File Name: C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C9A2340667B9.tif. From: . CallerId: . To: xxxxxxx. Recovered Pages: 1. Total Pages: 2. Transmission time: 0:00:56. Device Name: Conexant 56K External Modem.

Event Type:      Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32034
Date: 10/03/2009
Time: 12:12:57
User: N/A
Computer: SBS01
Description:
An incoming fax could not be received due to a reception error. Only part of the incoming fax was received. Contact the sender and request that the fax be resent. File Name: C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C9A170BB7648.tif. From: 0153974xxxx. CallerId: . To: xxxxxxx. Recovered Pages: 3. Total Pages: 4. Transmission time: 0:03:06. Device Name: Conexant 56K External Modem.

Event Type:      Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 10/03/2009
Time: 11:58:42
User: N/A
Computer: SBS01
Description:
The Fax service failed to receive a fax. From: . CallerId: . To: xxxxxxx. Pages: 0. Device Name: Conexant 56K External Modem.


The actions I have taken so far are:
1) Checked all the information input within the fax services is correct (devices/incoming routing/outgoing routing etc..)
2) Uninstalled the fax modem and reinstalled it.
3) Tried an alternative brand new modem.
4) Removed Outlook 2003 from the SBS box (I know it shouldn't have been there but it was!)
5) Uninstalled the Microsoft Shared Fax Service and reinstalled it.

But none of these things have worked and I am reluctant to proceed further as I do not want to delete any of the inbox/sent items in the fax history. Any prompt assistance in resolving this would be greatly appreciated.
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Question by:DSS01
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LVL 21

Expert Comment

by:suppsaws
ID: 24075520
Hello DSS01,

5) Uninstalled the Microsoft Shared Fax Service and reinstalled it.
and also reran the SBS fax wizard?
also latest drivers/firmware of the modem and latest windows updates?

Regards,

suppsaws
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Author Comment

by:DSS01
ID: 24076591
53 windows updates have been installing for a good few hours now. Will post again once this has finished!

And yes i did re-run the SBS fax wizard.
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LVL 21

Accepted Solution

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suppsaws earned 500 total points
ID: 24076610
53? did you already install SP2 for windows server 2003? (also good for SBS 2003)
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Author Comment

by:DSS01
ID: 24076930
yes mate, its already got SBS2003 SP2 installed.
most of the updates seem to be security related.
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Author Comment

by:DSS01
ID: 24079147
Well since applying all the updates the server has been randomly rebooting every 20-30mins and generating hardware errors (Event ID 1076, Reason Code 0x805000f) so I'm now focused on sorting that out. Typical......you try to fix one thing and something else goes wrong!!

Your help is appreciated though so thanks. Soon as I've sorted the above I'll be back on this topic.
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Author Closing Comment

by:DSS01
ID: 31566931
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