?
Solved

Exchange Autodiscover prompting multiple times for user/password

Posted on 2009-04-06
3
Medium Priority
?
1,467 Views
Last Modified: 2012-06-27
Hi there,

I have, I think, a problem with the Autodiscover feature on an Exchange 2007 setup. It works, however it just prompts for a username and password multiple times before it does. Is this how it's supposed to be?

The setup is Exchange 2007 SP1, on Server 2008 with 3 CAS, 2 Edge and 2 Hub servers, along with 3 Mailbox clusters.

I wonder if anyone has come across a similar issue, or is this just a "feature" ?
0
Comment
Question by:brislane
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24076251
It shouldn't prompt at all if the client is a member of the domain. While Microsoft may do some things that make everyone scratch their head at times, having something prompt over and over again would not be acceptable.

Repeating prompts means either it is connecting to the wrong place or there is another configuration issue somewhere.

Therefore the first thing to do is ensure that autodiscover.example.com resolves correctly (where example.com is your public domain name).

Use the autodiscover test tool (hold down ctrl while right clicking on the Outlook icon in the system tray and choose Test Email Auto Configuration) to ensure that it is pointing to the correct places.

Simon.
0
 
LVL 2

Author Comment

by:brislane
ID: 24076473
The client is not a member of the domain. It's using Outlook Anywhere to connect.

autodiscover is resolving correctly, or else it wouldn't work at all after prompting for the user/pass several times.
0
 
LVL 65

Accepted Solution

by:
Mestha earned 2000 total points
ID: 24077451
Autodiscover makes a number of attempts to connect to various URLs, which could be the cause of the prompts. For example it connects to example.com/autodiscover/ etc... so if you don't have the root of your domain configured correctly, then you could get authentication prompts.
As I said above, you need to test Autodiscover and see where it is pointing.
You could also try the Autodiscover test from the Microsoft test site:
https://www.testexchangeconnectivity.com/

Simon.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question