Solved

Exchange Autodiscover prompting multiple times for user/password

Posted on 2009-04-06
3
1,426 Views
Last Modified: 2012-06-27
Hi there,

I have, I think, a problem with the Autodiscover feature on an Exchange 2007 setup. It works, however it just prompts for a username and password multiple times before it does. Is this how it's supposed to be?

The setup is Exchange 2007 SP1, on Server 2008 with 3 CAS, 2 Edge and 2 Hub servers, along with 3 Mailbox clusters.

I wonder if anyone has come across a similar issue, or is this just a "feature" ?
0
Comment
Question by:brislane
  • 2
3 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24076251
It shouldn't prompt at all if the client is a member of the domain. While Microsoft may do some things that make everyone scratch their head at times, having something prompt over and over again would not be acceptable.

Repeating prompts means either it is connecting to the wrong place or there is another configuration issue somewhere.

Therefore the first thing to do is ensure that autodiscover.example.com resolves correctly (where example.com is your public domain name).

Use the autodiscover test tool (hold down ctrl while right clicking on the Outlook icon in the system tray and choose Test Email Auto Configuration) to ensure that it is pointing to the correct places.

Simon.
0
 
LVL 2

Author Comment

by:brislane
ID: 24076473
The client is not a member of the domain. It's using Outlook Anywhere to connect.

autodiscover is resolving correctly, or else it wouldn't work at all after prompting for the user/pass several times.
0
 
LVL 65

Accepted Solution

by:
Mestha earned 500 total points
ID: 24077451
Autodiscover makes a number of attempts to connect to various URLs, which could be the cause of the prompts. For example it connects to example.com/autodiscover/ etc... so if you don't have the root of your domain configured correctly, then you could get authentication prompts.
As I said above, you need to test Autodiscover and see where it is pointing.
You could also try the Autodiscover test from the Microsoft test site:
https://www.testexchangeconnectivity.com/

Simon.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now