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How to force Outlook to only print to the default printer (i.e. not pick the last printer used)

Posted on 2009-04-06
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Last Modified: 2012-05-06
Hi
I have many users that complain when they print a document from Outlook and it sometimes prints to a different printer. They simply want it to ALWAYS print to the default printer and disregard the Outlook feature which apparantly seems to want to print to the printer that the last email was printer to.

Is there a reg key that can be set to permanently set to ignore the 'last printer used setting'?
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Question by:ChrisWinstone
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10 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 24076954
Hi, ChrisWinstone.

There are no settings I know of for telling Outlook to always use the default printer.  I'm curious how this can be a problem if the users want Outlook to "ALWAYS print to the default printer" yet have obviously printed to a different printer else Outlook would still be set to print to the default printer.  The users seem to be contradicting themselves.
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Author Comment

by:ChrisWinstone
ID: 24077299
Hi BlueDevil

Thanks for your response.
Well maybe I should have worded it as follows:

"The users want to always print to one printer unless they choose do do so otherwise. "

A very common situtation is that someone wants to print an email in colour and then all other emails in b+w. If the last email they printed was on the colour printer Outlook will default to using that printer for all future emails unless they change it back manually. From what i can gather Outlook does not change the 'default' printer in windows it just 'prefers' to print on the last printer that was used.

Not typically a problem for most folks but our colour printer is in another room so there is a fair bit of unnessasry mucking about to get their prints, not to mention a waste of paper as they usually print it again thinking it's not worked the first time! wolla - 2 colour prints.
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LVL 76

Expert Comment

by:David Lee
ID: 24077503
What version of Outlook are you using?
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Author Comment

by:ChrisWinstone
ID: 24077567
Outlook 2007 Sp1 on Vista Business
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LVL 76

Expert Comment

by:David Lee
ID: 24077762
The best solution I can offer is to create a separate means of printing to the colour printer.  That requires a bit of scripting.  I can provide the script and instructions for using it.  I just need to know if that's an acceptable solution before putting it together.
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Author Comment

by:ChrisWinstone
ID: 24077830
Hi BlueDevil

I did think of having a seperate button to print to the colour printer myself but this will no doubt be a problem as some of them use File>Print, some use Ctrl+P, some use Quick print etc etc.

It would almost likely never be used as it would be hard for them to break the habit unless it was REALLY obvious and easy to use. Almost like a 'Quick Print' but only for the colour printer.

Does anyone else know of any reg settings etc as a solution?
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LVL 76

Expert Comment

by:David Lee
ID: 24081902
I understand.  I'll be glad to post the code and instructions for using it if you change your mind.
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Author Comment

by:ChrisWinstone
ID: 24084700
Thanks BlueDevil

Lets leave it a few days and see what arises.
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LVL 1

Expert Comment

by:egrylls
ID: 24170294
I am also having the same problem.  Outlook 07 SP1 running on XP pro SP3.  Did you make any progress with this?  To my knowledge this is a recent development for which I have not found a fix.
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Accepted Solution

by:
ChrisWinstone earned 0 total points
ID: 24191897
Eqrylls,
No i've found no solution to this. It appears it must be an acceptable way for 'most' OL users to work. Certainly with our chaps here - it annoys the hell out of them that they keep have to change back to their default printer manually after printing one or two emails in colour.

Only other idea is one that BlueDevil seems to suggest is to have a custom button to print to the non-default printer which would mean you would have to retrain users to use this new method.

Our guys would not want to do this so i'm back to the drawing board on this.

Any other suggestions anyone?
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