CA eTrust Threat Management Quarantine Password

We are using CA eTrust Anti-Virus.
I have configured the real time policy to quarantine anything that can't be cured.
I can't find how quarantine works.
In some pc's there is a locked zip file which I can't find the password and 2 .dat files.
Some other pc's have only the two .dat files.
How quarantine works?
If the zip file is quarantine, which is the pass?
Thank you
PesmergaAsked:
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C-ShadowsConnect With a Mentor Engineer - SupportCommented:
Is this an Server - Agent configuration ?

If that is the case, open the agent window (Right click in the tray icon of Etrust)

Then click on Etrust Antivirus in the left tab,

Then go to advanced tab,

There you have an option to view the quarantined items,

If it is your server, then the admin console user name and password should be your windows  
admin login user name and password with domain name in the front of the user name if in case if the server is in a domain.


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PesmergaAuthor Commented:
Although we didn't find the quarantine pass, the quarantined items in the advanced tab was helpful...Thank you
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