Solved

microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience.

Posted on 2009-04-06
13
2,983 Views
Last Modified: 2013-12-27
I just completed a complete NEW install of XP-Pro 2002 on a NEW 320GB HDD.  After gettting ALL the Microsoft updates installed (current to Apr 2009 SP3) and XP-PRO office 2002 - i started getting these error message everytime i reboot.

 "microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience."
and
 "microsoft powerpoint has encountered a problem and needs to close. we are sorry for the inconvenience."

I click ok and they seem to work - but on reboot i get these messages.
0
Comment
Question by:Thomasj1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 6
13 Comments
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 24080032
First try a cold boot (turn the machine off and leave it off for a few minutes)
Then check if you have any add-ins installed and disable them one at a time:
Select the Tools | Add-ins menu option to bring up the list of installed add-ins.
PDFMaker is a common culprit, see this: http://www.pptfaq.com/FAQ00335.htm

You can also run Help, Detect & Repair from Excel & PowerPoint.
0
 

Author Comment

by:Thomasj1
ID: 24080789
Checked the add-ins for both ppt and xls but adobe is not listed even though i have adobe 9 loaded and can see the adobe icon in the toolbar of both.  also searched for .ppa but no luck finding.  i did the repair of each and still no luck.....is reinstalling office the best thing (is outlook express part of office pro 2002?)  thanka
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 24081102
I'm almost positive it's Adobe 9.  Try uninstalling Adobe 9 and see if it makes a difference.
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 

Author Comment

by:Thomasj1
ID: 24081224
will do - but first here is a error msg from microsoft event tracker....is it possible that mso.dll is bad or that AVG - my antivirus is messing with it....
xls-error.gif
0
 

Author Comment

by:Thomasj1
ID: 24082290
Uninstalled Adobe Acrobat 9 and still get excel error.
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 24088068
This is the best info I can find:
http://support.microsoft.com/kb/886264
It may be tied to the XP update.

0
 

Author Comment

by:Thomasj1
ID: 24097057
I search the web and came across some registry issues....so i took a chance and did the following.  First with EXCEL - problem stopped.  Powerpoint did continue to error every other reboot.  Then i did Powerpoint - problem stopped.  It has been 2 days and several reboots and no problem.  I will be reloading Adobe 9 - will let you know if problem persits.

Open registry and locate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

So the million dollar question - what did i do?  What is OLConnector and what does moving loadbehavior from 3 to 0 do?
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 24097953
It's the Microsoft Office Live Add-in.  You've told it not to load.
0
 

Author Comment

by:Thomasj1
ID: 24099256
Thanks-well that appears to be the root of my problems.
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 24100194
You should be able to uninstall it through Control Panel.  The message you were getting is almost always an add-in.  The tricky part is determining which one.
0
 

Author Comment

by:Thomasj1
ID: 24101306
I will do that - should i then reset the registry values back?  Also, any intrinsic value to MS Office Live?
Thanks again
0
 
LVL 21

Accepted Solution

by:
GlennaShaw earned 125 total points
ID: 24101340
Uninstalling should also remove the registry entries.  It's only valuable if you're using Office Live, then you want to keep it / reinstall it.  I'm a big fan of Office Live, so it has value to me.
0
 

Author Closing Comment

by:Thomasj1
ID: 31567019
Although the solution was not exact to the specific problem - it was on target and help was timely.  Thanks
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PowerPoint is the go-to presentation software for millions of users around the world. Many presentations use basic text features but you can really make special text jump out of your slide by applying this bubble text design process. This article ha…
Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question