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microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience.

Posted on 2009-04-06
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Last Modified: 2013-12-27
I just completed a complete NEW install of XP-Pro 2002 on a NEW 320GB HDD.  After gettting ALL the Microsoft updates installed (current to Apr 2009 SP3) and XP-PRO office 2002 - i started getting these error message everytime i reboot.

 "microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience."
and
 "microsoft powerpoint has encountered a problem and needs to close. we are sorry for the inconvenience."

I click ok and they seem to work - but on reboot i get these messages.
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Question by:Thomasj1
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Expert Comment

by:GlennaShaw
ID: 24080032
First try a cold boot (turn the machine off and leave it off for a few minutes)
Then check if you have any add-ins installed and disable them one at a time:
Select the Tools | Add-ins menu option to bring up the list of installed add-ins.
PDFMaker is a common culprit, see this: http://www.pptfaq.com/FAQ00335.htm

You can also run Help, Detect & Repair from Excel & PowerPoint.
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Author Comment

by:Thomasj1
ID: 24080789
Checked the add-ins for both ppt and xls but adobe is not listed even though i have adobe 9 loaded and can see the adobe icon in the toolbar of both.  also searched for .ppa but no luck finding.  i did the repair of each and still no luck.....is reinstalling office the best thing (is outlook express part of office pro 2002?)  thanka
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LVL 21

Expert Comment

by:GlennaShaw
ID: 24081102
I'm almost positive it's Adobe 9.  Try uninstalling Adobe 9 and see if it makes a difference.
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Author Comment

by:Thomasj1
ID: 24081224
will do - but first here is a error msg from microsoft event tracker....is it possible that mso.dll is bad or that AVG - my antivirus is messing with it....
xls-error.gif
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Author Comment

by:Thomasj1
ID: 24082290
Uninstalled Adobe Acrobat 9 and still get excel error.
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LVL 21

Expert Comment

by:GlennaShaw
ID: 24088068
This is the best info I can find:
http://support.microsoft.com/kb/886264
It may be tied to the XP update.

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Author Comment

by:Thomasj1
ID: 24097057
I search the web and came across some registry issues....so i took a chance and did the following.  First with EXCEL - problem stopped.  Powerpoint did continue to error every other reboot.  Then i did Powerpoint - problem stopped.  It has been 2 days and several reboots and no problem.  I will be reloading Adobe 9 - will let you know if problem persits.

Open registry and locate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

So the million dollar question - what did i do?  What is OLConnector and what does moving loadbehavior from 3 to 0 do?
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LVL 21

Expert Comment

by:GlennaShaw
ID: 24097953
It's the Microsoft Office Live Add-in.  You've told it not to load.
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Author Comment

by:Thomasj1
ID: 24099256
Thanks-well that appears to be the root of my problems.
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LVL 21

Expert Comment

by:GlennaShaw
ID: 24100194
You should be able to uninstall it through Control Panel.  The message you were getting is almost always an add-in.  The tricky part is determining which one.
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Author Comment

by:Thomasj1
ID: 24101306
I will do that - should i then reset the registry values back?  Also, any intrinsic value to MS Office Live?
Thanks again
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LVL 21

Accepted Solution

by:
GlennaShaw earned 125 total points
ID: 24101340
Uninstalling should also remove the registry entries.  It's only valuable if you're using Office Live, then you want to keep it / reinstall it.  I'm a big fan of Office Live, so it has value to me.
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Author Closing Comment

by:Thomasj1
ID: 31567019
Although the solution was not exact to the specific problem - it was on target and help was timely.  Thanks
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