Solved

microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience.

Posted on 2009-04-06
13
2,966 Views
Last Modified: 2013-12-27
I just completed a complete NEW install of XP-Pro 2002 on a NEW 320GB HDD.  After gettting ALL the Microsoft updates installed (current to Apr 2009 SP3) and XP-PRO office 2002 - i started getting these error message everytime i reboot.

 "microsoft excel has encountered a problem and needs to close. we are sorry for the inconvenience."
and
 "microsoft powerpoint has encountered a problem and needs to close. we are sorry for the inconvenience."

I click ok and they seem to work - but on reboot i get these messages.
0
Comment
Question by:Thomasj1
  • 7
  • 6
13 Comments
 
LVL 21

Expert Comment

by:GlennaShaw
Comment Utility
First try a cold boot (turn the machine off and leave it off for a few minutes)
Then check if you have any add-ins installed and disable them one at a time:
Select the Tools | Add-ins menu option to bring up the list of installed add-ins.
PDFMaker is a common culprit, see this: http://www.pptfaq.com/FAQ00335.htm

You can also run Help, Detect & Repair from Excel & PowerPoint.
0
 

Author Comment

by:Thomasj1
Comment Utility
Checked the add-ins for both ppt and xls but adobe is not listed even though i have adobe 9 loaded and can see the adobe icon in the toolbar of both.  also searched for .ppa but no luck finding.  i did the repair of each and still no luck.....is reinstalling office the best thing (is outlook express part of office pro 2002?)  thanka
0
 
LVL 21

Expert Comment

by:GlennaShaw
Comment Utility
I'm almost positive it's Adobe 9.  Try uninstalling Adobe 9 and see if it makes a difference.
0
 

Author Comment

by:Thomasj1
Comment Utility
will do - but first here is a error msg from microsoft event tracker....is it possible that mso.dll is bad or that AVG - my antivirus is messing with it....
xls-error.gif
0
 

Author Comment

by:Thomasj1
Comment Utility
Uninstalled Adobe Acrobat 9 and still get excel error.
0
 
LVL 21

Expert Comment

by:GlennaShaw
Comment Utility
This is the best info I can find:
http://support.microsoft.com/kb/886264
It may be tied to the XP update.

0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 

Author Comment

by:Thomasj1
Comment Utility
I search the web and came across some registry issues....so i took a chance and did the following.  First with EXCEL - problem stopped.  Powerpoint did continue to error every other reboot.  Then i did Powerpoint - problem stopped.  It has been 2 days and several reboots and no problem.  I will be reloading Adobe 9 - will let you know if problem persits.

Open registry and locate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\OLConnectorAddin.Connect
Change the key LoadBehavior from 3 to 0.

So the million dollar question - what did i do?  What is OLConnector and what does moving loadbehavior from 3 to 0 do?
0
 
LVL 21

Expert Comment

by:GlennaShaw
Comment Utility
It's the Microsoft Office Live Add-in.  You've told it not to load.
0
 

Author Comment

by:Thomasj1
Comment Utility
Thanks-well that appears to be the root of my problems.
0
 
LVL 21

Expert Comment

by:GlennaShaw
Comment Utility
You should be able to uninstall it through Control Panel.  The message you were getting is almost always an add-in.  The tricky part is determining which one.
0
 

Author Comment

by:Thomasj1
Comment Utility
I will do that - should i then reset the registry values back?  Also, any intrinsic value to MS Office Live?
Thanks again
0
 
LVL 21

Accepted Solution

by:
GlennaShaw earned 125 total points
Comment Utility
Uninstalling should also remove the registry entries.  It's only valuable if you're using Office Live, then you want to keep it / reinstall it.  I'm a big fan of Office Live, so it has value to me.
0
 

Author Closing Comment

by:Thomasj1
Comment Utility
Although the solution was not exact to the specific problem - it was on target and help was timely.  Thanks
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now