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How do I stop unread deleted items from showing up in the Unread Mail search folder?

Posted on 2009-04-06
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Last Modified: 2012-05-06
Lately I have had people calling and saying that when they delete a message, it doesn't really delete. The problem is that they are using the Unread Mail search folder to read their messages and when they delete a message without it being marked as "read", it does move to the Deleted Items folder, but still displays in the Unread Mail search folder. This has just started happening on a few PC's, but not all. It also has happened on Outlook 2003 and Outlook 2007 clients. So, is there a setting that tells the Unread Mail search folder on the client to ignore the Deleted Items folder ?
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Question by:ChesterfieldFire
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Expert Comment

by:apache09
ID: 24083727
By default Outlook ignores unread items in the deleted items folder already.

Might it be possible that there is in fact another copy of this email somewhere in the users inbox?



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Expert Comment

by:apache09
ID: 24083730
Are these users using Cached Exchange Mode?

If they are try turning it off and see if this fixes it.

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Author Comment

by:ChesterfieldFire
ID: 24087649
They are not using cached exchange mode. The clients have all been installed using a trasform file where that feature is not selected. To be sure, I double checked the clients and they are not in cached mode.

As for another copy of the e-mail being somewhere else, that is also not the case. On the affected PC, if I am in the Unread Mail folder, click New and send a test message to myself, it shows up in both the Inbox (as it should) and the Unread Mail folder. Then, if I just highlight the message and delete it while it is still unread, you can see in the "In Folder" column the folder switch from Inbox to Deleted Items, but is still is displayed in the Unread Mail search folder as well. Normally, once it moved to Deleted Items, it should not show up in Unread Mail.
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apache09 earned 250 total points
ID: 24092028
As this is not normal behavior, check that all affected PCs have the latest SP installed.

2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2007
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

Then try deleting the Unread Mail Search Folder and Re-create it.
Right Click on Folder>Delete
Then Right Click on Search Folders>New Search Folder>Select "Unread Mail"
This will re-add the folder and re-calculate the unread items.

If the number of items still includes items in deleted folder might have to re-index.
You can do this through the control panel Indexing Options

Note:
2007 Office users should be using Windows Search 4.0
http://www.microsoft.com/windows/products/winfamily/desktopsearch/default.mspx
Can also use this for 2003 users as well.

Otherwise, might try closing Outlook and restart using
Start>Run>Outlook.exe /cleanprofile

Other ones that may help are:
Start>Run>outlook.exe /cleanfolders
Start>Run>Outlook.exe /resetnavpane


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Author Comment

by:ChesterfieldFire
ID: 24092046
Thanks for the tips. On my way out so I will give them a try tomorrow.
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by:apache09
ID: 24092194
No problem, let me know how you get on.
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