Solved

Can't access properties of a network interface card

Posted on 2009-04-06
8
1,376 Views
Last Modified: 2012-05-06
I have a Dell M90 laptop with a NetXtreme 57xx gigabit network controller.  The card seems to be operating properly.  It gets a dhcp address without a problem and connects to the network.  The problem is when I go into control panel under network connections, right click on the NIC and try to go to properties.  When I do this, I get the message "an unexpected error has occured".  I also get this same message for the wireless card.  The device manager shows both cards operating properly.  I have uninstalled the drivers and reinstalled with new drivers from Dell's website.  The problem also exists in safe mode.  The hardware will pass the diagnostic program from Dell.  I have tried to log on as a new user so a new profile is created and still have the same problem.  I am out of ideas.  Thank you.
0
Comment
Question by:don_rowlett
8 Comments
 
LVL 35

Expert Comment

by:torimar
ID: 24078384
Have you checked your event log for more information on this "unexpected" error?
0
 
LVL 2

Accepted Solution

by:
chuchyyy earned 500 total points
ID: 24078555
To work around this problem, reregister the Netshell.dll file. To do so, follow these steps:
Click Start, and then click Run.
In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
In the RegSvr32 dialog box, click OK.
Test to see if you can open the properties of the network connection in the Network Connections folder.

If the issue is resolved, you do not have to follow the remaining steps in this article. If the issue persists, and you receive the error message that is mentioned in the Symptoms section of this article, follow these steps:
Click Start, and then click Run.
In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
In the RegSvr32 dialog box, click OK.
Restart the computer.
0
 

Author Comment

by:don_rowlett
ID: 24078662
Thanks for your help chuchyyy.  I will try these suggestions in about two hours when the user goes to lunch.  You referred to an article.  Can you supply a link to this article?  Thanks again.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24080137
chuchyyy, just a word of advice. EE doesnt take kindly to copying materials from a website, without proper credit (eg a link) to the source, as most of the material, esp from Microsoft is copyrighted.....

Just want you to be aware.....
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:don_rowlett
ID: 24080215
chuchyyy

I tried to reregister the Netshell.dll as suggested above.  It gave me the message it succeeded but I still had the same problem.  I then reregistered the ole32.dll, restarted the system and now it will let me into the network card properties.    I will let the user do some testing but for now, it looks like it is fixed.  Thank you for your help.
0
 
LVL 2

Expert Comment

by:chuchyyy
ID: 24080583
Oh, I'm sorry, I forgot to copy the link. I apologize :

http://support.microsoft.com/?scid=kb%3Ben-us%3B824922&x=15&y=14
0
 
LVL 2

Expert Comment

by:chuchyyy
ID: 24080635
Oups missclik... Instead of the link above, please click on :

http://support.microsoft.com/?scid=kb%3Ben-us%3B824923&x=6&y=12
0
 

Author Closing Comment

by:don_rowlett
ID: 31567064
Thank you for your help.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now