Can't access properties of a network interface card

Posted on 2009-04-06
Last Modified: 2012-05-06
I have a Dell M90 laptop with a NetXtreme 57xx gigabit network controller.  The card seems to be operating properly.  It gets a dhcp address without a problem and connects to the network.  The problem is when I go into control panel under network connections, right click on the NIC and try to go to properties.  When I do this, I get the message "an unexpected error has occured".  I also get this same message for the wireless card.  The device manager shows both cards operating properly.  I have uninstalled the drivers and reinstalled with new drivers from Dell's website.  The problem also exists in safe mode.  The hardware will pass the diagnostic program from Dell.  I have tried to log on as a new user so a new profile is created and still have the same problem.  I am out of ideas.  Thank you.
Question by:don_rowlett
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 35

Expert Comment

ID: 24078384
Have you checked your event log for more information on this "unexpected" error?

Accepted Solution

chuchyyy earned 500 total points
ID: 24078555
To work around this problem, reregister the Netshell.dll file. To do so, follow these steps:
Click Start, and then click Run.
In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
In the RegSvr32 dialog box, click OK.
Test to see if you can open the properties of the network connection in the Network Connections folder.

If the issue is resolved, you do not have to follow the remaining steps in this article. If the issue persists, and you receive the error message that is mentioned in the Symptoms section of this article, follow these steps:
Click Start, and then click Run.
In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
In the RegSvr32 dialog box, click OK.
Restart the computer.

Author Comment

ID: 24078662
Thanks for your help chuchyyy.  I will try these suggestions in about two hours when the user goes to lunch.  You referred to an article.  Can you supply a link to this article?  Thanks again.
SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

LVL 66

Expert Comment

ID: 24080137
chuchyyy, just a word of advice. EE doesnt take kindly to copying materials from a website, without proper credit (eg a link) to the source, as most of the material, esp from Microsoft is copyrighted.....

Just want you to be aware.....

Author Comment

ID: 24080215

I tried to reregister the Netshell.dll as suggested above.  It gave me the message it succeeded but I still had the same problem.  I then reregistered the ole32.dll, restarted the system and now it will let me into the network card properties.    I will let the user do some testing but for now, it looks like it is fixed.  Thank you for your help.

Expert Comment

ID: 24080583
Oh, I'm sorry, I forgot to copy the link. I apologize :

Expert Comment

ID: 24080635
Oups missclik... Instead of the link above, please click on :

Author Closing Comment

ID: 31567064
Thank you for your help.

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question