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How to setup call forwarding in an NBX v3000

Posted on 2009-04-06
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Last Modified: 2013-12-27
Does anyone know the steps to accomplish this?
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Question by:J C
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4 Comments
 
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Expert Comment

by:ehatchell
ID: 24080534
So, this is a contact center system and "call forwarding" per se is best handled by taking a member out of the queue.  However, you can do a "call park" and designate an extension:

Call Park When you park a call, anyone can retrieve it from any other telephone in
the system by entering the Call Park extension that is associated with that
call.
Example: You need to transfer an incoming call, but the person that you
need to reach is not available. You can park the call on any unused Call
Park extension, and then page the person and announce that Call Park
extension. The person can then dial the Call Park extension from any
internal telephone to retrieve the parked call.
These are the default system configuration extensions for Call Park:
  4-digit dial plan: 6000 through 6099
  3-digit dial plan: 601 through 609
Adding a Call Park
Extension
To add a Call Park extension:
1 Click Feature Settings > Call Park.
2 Click Add.
3 Enter the number of an extension in the Extension field.
4 Enter a name for the extension in the Name field.
5 Click OK.
Changing a Call Park
Extension Name
To change the name of a default Call Park extension:
1 Click Feature Settings > Call Park.
2 Click an extension.
3 Enter the new name for the Call Park extension in the Name field.
4 Click OK.
Removing a Call Park
Extension
You can remove a Call Park extension at any time:
1 Click Feature Settings > Call Park.
2 Select the extension, or extensions, that you want to delete and click
Remove Selected. To select all extensions, enable the Select check box.
3 Click OK.
52 CHAPTER 3: FEATURE SETTINGS
To replace any extension that you remove, see Adding a Call Park
Extension on page 51.
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LVL 7

Accepted Solution

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ehatchell earned 2000 total points
ID: 24080571
Now, it appears there is also a business edition platform without contact center functionality... if you have this, follow this guide:
http://support.3com.com/infodeli/tools/nbx/60/pgbus_nbx60.pdf
Page 51
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Author Comment

by:J C
ID: 24082042
Will this work for forwarding to a remote number or just an extension inside the system?
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Author Comment

by:J C
ID: 24082147
You are awesome.
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