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Exchange 2003 Primary SMTP Address

Posted on 2009-04-06
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Last Modified: 2012-05-06
We were running Exchange 2000 on a Windows 2000 server.   We added a new Windows 2003 SBS box and moved all of the Exchange 2000 e-mail accounts over to the SBS server.  I just noticed that every user now has a new primary SMTP address.  For example, all of our users were using firstname.lastname@domain.com.  Now, on the SBS box, everyone is using firstname@domain.com.  When I change the primary SMTP to firstname.lastname@domain.com, it looks like all is good and then 5 minutes later it goes back to firstname@domain.com .  Any ideas?  Thanks.
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Question by:Jason92s
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Expert Comment

by:zelron22
ID: 24079833
Yes, you need to fix the recipient policy to use firstname.lastname@domain.com, and set it to primary there.  Either that or change it manually on each user and clear the checkbox to automatically update the email address based on recipient policy.
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by:Jason92s
ID: 24079954
Thank you for the quick reply.  I opened System Manager, Recipients, Recipients Policy, Default Policy.  I clicked E-Mail Address (Policy) tab.  There, I see 3 entries:

TYPE              ADDRESS
SMTP              @mydomain.com (All in bold)
smtp               @mydomain.local (not bold)
X400               c=us; a= ; p=mydomain; o=Exchange

I compated this to the policy on the Exchange 2000 server and it's identical.  Sorry to bug you again, but can you walk me through what I'm missing?  Thank you for your time.
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zelron22 earned 500 total points
ID: 24080027
This article has an example about half way down which matches your requirements.

http://computerperformance.co.uk/exchange2003/exchange2003_recipient_policy.htm
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Author Comment

by:Jason92s
ID: 24080076
Thank you!  Very helpful.
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Author Closing Comment

by:Jason92s
ID: 31567147
Very quick response.  Thank you for your help!
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