Why does sending email from a blackberry take down store.exe?
Posted on 2009-04-06
I have been digging around on this one for a month... have tried changing memory limits, reinstalling Exchange 2003 SP2, and a few other registry hacks and have gotten nowhere, except I HAVE finally boiled down my problem to what is actually triggering it.
I have several remote users that use blackberrys and other types of smartphones to access their emails. Those that use a type of "redirector" software work fine (basically any that have software installed on the local PC that syncs with a service provider). I also have POP3 access working fine.
What I can't get working are my Blackberrys that use direct Outlook Web Access to sync email. This solution works fine to receive email, but anytime the user SENDS an email I get an instantaneous STORE.EXE message on the server... the specified memory could not be read... yeah, that one.
My Info Store service doesn't go down until I click OK on that message, so my clients (nor myself) know that it's gone down until someone notices email is not flowing or I look at the server's physical screen (RDP session won't show it) and see that I need to click OK. Then the Info Store goes down. Then I can even tell it to automatically restart... but not until I physically click OK.
So that's where I am. I need to get these BB's so they can send email in a way other than POP or the redirector-type-solution.
Anyone seen this before or have any places for me to head? I've tried a lot of things already, but I'm very open to new ideas.