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Why does sending email from a blackberry take down store.exe?

Posted on 2009-04-06
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Last Modified: 2012-06-27
I have been digging around on this one for a month... have tried changing memory limits, reinstalling Exchange 2003 SP2, and a few other registry hacks and have gotten nowhere, except I HAVE finally boiled down my problem to what is actually triggering it.

I have several remote users that use blackberrys and other types of smartphones to access their emails. Those that use a type of "redirector" software work fine (basically any that have software installed on the local PC that syncs with a service provider). I also have POP3 access working fine.

What I can't get working are my Blackberrys that use direct Outlook Web Access to sync email. This solution works fine to receive email, but anytime the user SENDS an email I get an instantaneous STORE.EXE message on the server... the specified memory could not be read... yeah, that one.

My Info Store service doesn't go down until I click OK on that message, so my clients (nor myself) know that it's gone down until someone notices email is not flowing or I look at the server's physical screen (RDP session won't show it) and see that I need to click OK. Then the Info Store goes down. Then I can even tell it to automatically restart... but not until I physically click OK.

So that's where I am. I need to get these BB's so they can send email in a way other than POP or the redirector-type-solution.

Anyone seen this before or have any places for me to head? I've tried a lot of things already, but I'm very open to new ideas.

Thanks,

Chet Cromer
C2IT Consulting
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Question by:c2itconsulting
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Expert Comment

by:Mestha
ID: 24081956
What is logged when the system goes down? The store doesn't go down without logging something. What else is on the machine?
Any reason you aren't using a BES?

Simon.

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Author Comment

by:c2itconsulting
ID: 24088840
That's just it - there are very few things going into the logs... Here is EVERYTHING, along with a bit of a timeline.

Attempt to send message from blackberry...
Error message pops up immediately on Exchange Server but service does not show "stopped" until you click OK (which I didn't do yet)
 console:

---------------------------
store.exe - Application Error
---------------------------
The instruction at "0x7e840fdb" referenced memory at "0x00000000". The memory could not be "written".



Event Log Entries:

SYSTEM
1. (right away)
Application popup: store.exe - Application Error : The instruction at "0x7e840fdb" referenced memory at "0x00000000". The memory could not be "written".


2. (right away)
Application popup: store.exe - Application Error : The instruction at "0x77bd92f4" referenced memory at "0x5b0ab862". The memory could not be "read".


APPLICATION

1. (THREE MINUTES LATER, but still haven't clicked OK yet)

1.
Event 1022
Logon Failure on database "First Storage Group\Mailbox Store (NLSERVER)" - Windows 2000 account NOLSERVICES\KenMcCoy; mailbox /o=NOLSERVICES/ou=first administrative group/cn=Recipients/cn=KenMcCoy.
Error: -1310
For more information, click http://www.microsoft.com/contentredirect.asp.

2.
Logon Failure on database "First Storage Group\Mailbox Store (NLSERVER)" - Windows 2000 account NOLSERVICES\KenMcCoy; mailbox /o=NOLSERVICES/ou=first administrative group/cn=Recipients/cn=KenMcCoy.
Error: -1310
For more information, click http://www.microsoft.com/contentredirect.asp.

NOW, I click CLICK OK on the popup message, and then have to click OK on another one (see above for the text)

Event log additions that occur NOW:

SYSTEM LOG:
1. The Microsoft Exchange Information Store service terminated unexpectedly.  It has done this 6 time(s).

1 MINUTE LATER
APPLICATION:
1. Unexpected error <<0xc1050000 - Network problems are preventing connection to the Microsoft Exchange Server computer. An unexpected, unknown error has occurred. Microsoft Exchange Server Information Store ID no: 80040115-0514-000006bf>> occurred.

Now I restart the store, which finally shows stopped. I get the normal success recordings in the event log for services / connections being reconnected..

---------------------------------

We aren't using BES because we only have about 5-6 Blackberrys currently and hasn't been worth the cost ... yet... with all the time we have in this, it may soon be worth that, if it would do the trick.

Can't wait for more input!

Chet
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LVL 65

Accepted Solution

by:
Mestha earned 500 total points
ID: 24089750
Blackberry professional is free for the first device and then the cost of the CALs for the additional CALs. I am of the opinion that Blackberry without a BES is a toy. You are getting about 20% of the functionality. I have my own Blackberry on Professional edition at home and that is just for me!

Exchange itself is very reliable, store.exe failures are very unusual. They are usually caused by something else.
What else is on the server? AV, antispam?

Have you run the Best Practises tool to ensure nothing is flagged as wrong or requiring attention.

Simon.
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Author Comment

by:c2itconsulting
ID: 24134037
I'm working on the Blackberry Pro solution; thanks for the direction on that.
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Author Closing Comment

by:c2itconsulting
ID: 31567205
Wound up going with BES Pro... seems to be working well.
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