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Vista Compressed (Zipped) Folders Error - Unable to complete the operation

Posted on 2009-04-06
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Last Modified: 2012-05-06
Hello-

I have a user that is trying to create a .zip file from inside Windows Vista. This instance of Vista is on a domain with a Win2k domain controller. This user is a member of the Local Administrators group on this PC and has had no problem creating .zip files up until about a week ago.

As it is, right now, when this user right clicks on a file, selects Send To, and then selects Compressed (Zipped) Folder, he is presented with an error that says "Compressed (Zipped) Folders Error - Unable to complete the operation. Access is denied."

As I mentioned, this user has been able to create .zip files with no problems except for in the last few days. If I log in as the domain administrator on this PC, I can create a .zip file with no problems. I have tried removing the problem user from the Local Admins group and readding it, but this did not help.

Interestingly, when I try to use another utility to create a .zip file, I get a similar error. In this case, I tried Total Commander (as the problem user, not the domain administrator) and I received the error message "Error creating ZIP! - Error writing new ZIP file, disk may be full!" Obviously, the disk is not full.

The problem user account seems to be able to create and manipulate folders and files as expected, so if it is a rights issue, it is a little more obscure.

Any suggestions are appreciated.
CTSMKE
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Question by:ctsmequon
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zrobinson earned 500 total points
ID: 24083405
Have you tried using a different user account with the same permissions and produced the same results?  

Have you implemented any new group policy recently that could affect local user NTFS permissions?

By default, adding the user to the local admins group should allow them full control unless there is something awry in the local or group security policy.  You should be able to verify this locally by going to properties for the drive in question -> Security -> Advanced -> Effective permissions.  In the directory lookup box you need to format it as "PCNAME\GROUPNAME" and check the permissions there as well.

I would say testing with another user (preferably within the same security group) on that PC is a good place to start.
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by:ctsmequon
ID: 24331597
Sorry for the delay on this issue.

I have verified that using an identical AD user on this PC is able to create .zip files with no problem. When I examined the problem user's account in the local drive's effective permissions, I found that the problem user has full access and is still not able to create a successful compressed folder.

This appears to be an AD user profile corruption issue. I believe at this point if I were to backup the user's docs and email, delete the user profile, create a new user profile and restore data and email, this would correct the problem.

Is there a more elegant way of doing this that you can think of? Please let me know.
Thanks.
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