Solved

Cisco Call Manager Express, Call Routing

Posted on 2009-04-06
9
319 Views
Last Modified: 2013-11-12
Helo

i have a cisco phone sytem. I am have set up a group called sales and have added all ext to the group. the problem that i am having is when a user answers the phone for that group and another person calls in it will not rings the other phones in that group if someone is on the phone for that group it just sends them to voice mail. is there a way i can set it up to were i can have the phone ring if someone is on the phone for that group?
0
Comment
Question by:chrisglissman
  • 5
  • 4
9 Comments
 
LVL 7

Expert Comment

by:ehatchell
Comment Utility
What version of CCME are you running?
0
 

Author Comment

by:chrisglissman
Comment Utility
About Cisco Unified CallManager Express  
Operating System:  Cisco Internetwork Operating System. Cisco IOS (tm) C2800NM
Cisco IOS Software:  C2800NM-IPVOICEK9-M
Software Version:  12.4(22)T / CME 7.0(1)
Feature Package:  IP|VOICE|SSH|3DE
 
Licensing Information  
Default # personal mailboxes:  50
Default # general delivery mailboxes:  15
Maximum # configurable mailboxes:  65
Maximum message space (minutes):  840
Maximum # telephony ports:  6
Installed Packages:  Installer (Installer application) 3.1.1.0
 Thirdparty (Service Engine Thirdparty Code) 3.1.1.0
 Bootloader (Primary) (Service Engine Bootloader) 2.1.14
 Infrastructure (Service Engine Infrastructure) 2.3.2.0
 CUE Voicemail Language Support (Languages global pack) 3.0.0.0
 Global (Global manifest) 3.1.1.0
 GPL Infrastructure (Service Engine GPL Infrastructure) 2.2.1.0
 Voice Mail (Voicemail application) 3.1.1.0
 Bootloader (Secondary) (Service Engine Bootloader) 2.1.15.0
 Core (Service Engine OS Core) 2.4.0.1
 Auto Attendant (Service Engine Telephony Infrastructure) 3.1.1.0
 
Installed Languages:  CUE Voicemail US English (English language pack) 3.0.0.0
 
0
 
LVL 7

Expert Comment

by:ehatchell
Comment Utility
So please provide detail on how your Hunt Group is setup...
If the person is calling the pilot #, and the individual is a member of the group, as long as there are other phones in the group, it should work.
Please provide a sample call flow scenario... thanks.
0
 

Author Comment

by:chrisglissman
Comment Utility
i do not have a hunt group set up. i just have all the groups set up.



0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 7

Expert Comment

by:ehatchell
Comment Utility
Define "groups set up"... do you have everyone in a pickup group?
Based on the info provided thus far, you should consider a Hunt Group.  If you can provide more detail like a call flow scenario, we can probably help you a little further.
0
 

Author Comment

by:chrisglissman
Comment Utility
ok. i have 4 phones set up with a group on button number 2. when someone calls in to the group and 1 of the 3 phones picks up it works fine but if that person is still on the phone and another person calls into that group they get a busy signal. none of the other 3 phones ring for that group. i hope this is what you need. thanks for you support.
0
 
LVL 7

Accepted Solution

by:
ehatchell earned 500 total points
Comment Utility
Sounds like you have group pickup setup.
Read this document, it should help you understand all of the options and set it up correctly:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wpmkr1147997
 
0
 

Author Comment

by:chrisglissman
Comment Utility
i did read on how this is done. I just do not know how to set something like this up.

any help would be great.
0
 
LVL 7

Expert Comment

by:ehatchell
Comment Utility
Ok, so which setup sounded like it fit your business needs from the guide?  Can you provide some type of visual call flow to help me help you program this?
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Tired of waiting for your show or movie to load?  Are buffering issues a constant problem with your internet connection?  Check this article out to see if these simple adjustments are the solution for you.
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now