i have a cisco phone sytem. I am have set up a group called sales and have added all ext to the group. the problem that i am having is when a user answers the phone for that group and another person calls in it will not rings the other phones in that group if someone is on the phone for that group it just sends them to voice mail. is there a way i can set it up to were i can have the phone ring if someone is on the phone for that group?
Sounds like you have group pickup setup.
Read this document, it should help you understand all of the options and set it up correctly:
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