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Iogear print server is sucking my will to live.

Posted on 2009-04-06
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Last Modified: 2013-12-15
I have an Iogear multifunction print and storage server gmfpsu22w6.  I have a wirless modem/route combo a 2wire HomePortal 1000HW. I got it to work for a day.  After hours on the phone with tech support: nothing.  i have the print server connected to the router/modem directly and my HP Officejet 5600xi connected via USB to the print server (it has 2 usb ports). I am using their print server utility. It recognized the print server but not the printer.  The print server ip address was not in range of all the other machines.  Is there potentially some other software to do the job? Or something else that I can do to get this to work?  Suggestions?

Thanks,
JE
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Question by:justearth
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crashelite earned 450 total points
ID: 24090109
This is going to be a jumbled mess but here we go.
First checking their compatibility list http://www.iogear.com/files/pdf/GMFPSU22W6_compatibilitylist.pdf  your printer is not listed that could be the issue. Why it worked for a little bit then stopped who knows it might of thought it was a different device or port went bad on the print server?  try using a different port on the print server see if that helps fallowed by the wonderful power cycle that they had you do 20x probably on the phone with them.

Next part "The print server ip address was not in range of all the other machines. "-
 What i would try doing is resting the print server device to factory. Then make sure it setup to DHCP and then see if it detects your printer... if not try and make sure it has the most up to date firmware. If the ip range was not in the range to be seen on the machines then it might of been hard coded incorrectly.

"is there potentially some other software to do the job?" - nop there is the software it came with and then the user interface for the device its self - given once its setup you can just make windows print to the ip address but it has to see the devices attached to it for it to work. try using a usb storage device connecting it and seeing if it works with that if so then the device is working right just the firmware/hardware is not recognizing the printer.

you also said you were on the tech support line for hours ... was it the iogear tech support or 2wire?
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by:justearth
ID: 24090259
I'll try these out and report back thanks.  Iogear support.  Its one of those things, being on the phone with tech support, that you are like, "ok, this is the last time".

Thanks,
JE
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Author Comment

by:justearth
ID: 24142008
still waiting... will report back soon.
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Author Closing Comment

by:justearth
ID: 31567236
Thanks I threw them the harcoded incorrectly line.
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