Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Iogear print server is sucking my will to live.

Posted on 2009-04-06
4
Medium Priority
?
694 Views
Last Modified: 2013-12-15
I have an Iogear multifunction print and storage server gmfpsu22w6.  I have a wirless modem/route combo a 2wire HomePortal 1000HW. I got it to work for a day.  After hours on the phone with tech support: nothing.  i have the print server connected to the router/modem directly and my HP Officejet 5600xi connected via USB to the print server (it has 2 usb ports). I am using their print server utility. It recognized the print server but not the printer.  The print server ip address was not in range of all the other machines.  Is there potentially some other software to do the job? Or something else that I can do to get this to work?  Suggestions?

Thanks,
JE
0
Comment
Question by:justearth
  • 3
4 Comments
 
LVL 5

Accepted Solution

by:
crashelite earned 1800 total points
ID: 24090109
This is going to be a jumbled mess but here we go.
First checking their compatibility list http://www.iogear.com/files/pdf/GMFPSU22W6_compatibilitylist.pdf  your printer is not listed that could be the issue. Why it worked for a little bit then stopped who knows it might of thought it was a different device or port went bad on the print server?  try using a different port on the print server see if that helps fallowed by the wonderful power cycle that they had you do 20x probably on the phone with them.

Next part "The print server ip address was not in range of all the other machines. "-
 What i would try doing is resting the print server device to factory. Then make sure it setup to DHCP and then see if it detects your printer... if not try and make sure it has the most up to date firmware. If the ip range was not in the range to be seen on the machines then it might of been hard coded incorrectly.

"is there potentially some other software to do the job?" - nop there is the software it came with and then the user interface for the device its self - given once its setup you can just make windows print to the ip address but it has to see the devices attached to it for it to work. try using a usb storage device connecting it and seeing if it works with that if so then the device is working right just the firmware/hardware is not recognizing the printer.

you also said you were on the tech support line for hours ... was it the iogear tech support or 2wire?
0
 

Author Comment

by:justearth
ID: 24090259
I'll try these out and report back thanks.  Iogear support.  Its one of those things, being on the phone with tech support, that you are like, "ok, this is the last time".

Thanks,
JE
0
 

Author Comment

by:justearth
ID: 24142008
still waiting... will report back soon.
0
 

Author Closing Comment

by:justearth
ID: 31567236
Thanks I threw them the harcoded incorrectly line.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
This article is a step by step guide on how to create a basic PTP link using Ubiquiti airOS devices. This guide can be used on the following Ubiquiti AirMAX devices. Nanostation, Bullets, AirBridge, Nanobeam, NanoBridge to name a few. Please review …
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question