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Outlook opening in multiple windows

Posted on 2009-04-06
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Last Modified: 2012-05-06
Cutomer has Office 2007. For no know reason, Outlook is opening "by itself" into multiple instances when selecting Calendar, Contacts, etc...
All content I can find on searches result in right clicking to "Open in new windows" for the respective sections of Outlook.
This customer wants Outlook to remain in it's own shell regardless of the actions he performs within it. This is how my Outlook performs.
I'm sure there is a registry edit or some setting in Outlook which has been changed, we have been unable to find it.

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Question by:valleyauto
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4 Comments
 
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Accepted Solution

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tplaya07 earned 500 total points
ID: 24081885
Close all the windows that are opening except the main Outlook Window. Then click File-Exit on the main window. Then re-open Outlook and see if it still persists.
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by:valleyauto
ID: 24082857
I tried this. Now that I'm working on it, I have found more information. What appears to be happening is the way in which he uses Outlook. For whatever reason, he clicks the icon (shortcut) for Outlook to open multiple times. It was set (even under Outlook 2007) that if Outlook was open and he would click the icon, it would just shift the focus to the already opened instance. Now it opens a complete new instance. When I logged into his PC, there were over 14 instances of Outlook running.

How can we just have one instance running, and if it is attempted to run again via shortcut or start menu, it just sets the focus to the already open progam...
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LVL 7

Assisted Solution

by:tplaya07
tplaya07 earned 500 total points
ID: 24088772
Do you mean he keeps clicking on a shortcut, like the one in the Quick Launch toolbar to switch from another program back to Outlook? When he opens Outlook, does he not have an icon appear on the taskbar that he can click when he wants to go back to it, or does Outlook minimize to the system tray? If it minimizes to the system tray, you could always right-click on the system tray icon and uncheck "Hide when minimized", which will make it appear on the Taskbar.
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Author Comment

by:valleyauto
ID: 25244909
I actually had to reload this PC for this and other problems to disappear. Although, all of these were items which were availabl.e
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