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Error 1603 when installing Windows XP SP3 using Group Polciy

Posted on 2009-04-06
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Last Modified: 2012-05-06
When I try to install XP Service Pack 3 from group policy on a couple of test PC's in one OU, the installation starts properly, runs for awhile,  but I receive a 1603 in the error log on client PC and the installation does not complete. Error is pretty non-descriptive. Tried on a couple of different PC's.
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Question by:chrvon
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13 Comments
 
LVL 17

Assisted Solution

by:Nik
Nik earned 1000 total points
ID: 24081871
This error is a pain, because, as  you said, don't see much info in the event log. This error is telling you that the local system (or current account) does not have access to launch DCOM. Particularly if you are using Group Policy to deploy the MSI, this appears because it is the local system account that initiates action before any user is logged on. In doing so, Windows Installer launches the InstallScript DCOM engine as user "interactive user" and generates this failure.

To resolve this problem you may use C:\WINDOWS\system32\DCOMCNFG.EXE to change the launch identity of "InstallShield InstallDriver" and "InstallShield InstallDriver String Table" to "Launching user".

Regards,
Nik
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LVL 4

Expert Comment

by:thsteph
ID: 24081995
try downloading the SP3 again and/or use nlite to built a new CD with Win XP AND SP3 in one pack and reinstall with the CD.

regards
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LVL 5

Expert Comment

by:dcsdave
ID: 24082904
I had trouble on my network installing XP SP3 on a few PCs and all I had to do was go and manually update the PCs with a few updates from the "Custom" section on windows update that were released before SP3 then SP3 installed correctly.  I understand that this would be a pain if you had more than a couple PCs to update but it worked for me.
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LVL 4

Expert Comment

by:thsteph
ID: 24089312
here's the link for .NET 3.5 SP1
http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en
then download "nlite" from http://www.nliteos.com/download.html and copy your Windows XP CD in a folder on your PC. (Select "Shoe hidden files to copy those too)
Follow the wizard in nlite and add the pack of .NET 3.5 SP1 in the Wizard. Create a new CD with the .NET. This tool is mostly used for adding SATA drivers when no floppy exists so you can add them too if you want. You can add all your drivers in there and burn a bootable CD. Try reinstalling Windows and see how it goes.


Regards
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Author Comment

by:chrvon
ID: 24096910
When I look further at event log on PC in DComcfg, I see another error 1722 There is a problem with the windows installer package. A program that ran as part of the setup did not finish as expected. I'm seeing this on two different PC's (testing before I rollout to all PC's using Group Policy). I am going to try to run the update manually on one of these PC's using the full UNC path and command that the msi file uses to see what happens, but I'm assuming its the same on all the PC's.
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Author Comment

by:chrvon
ID: 24096933
By the way I did change the strings as mentioned above with same result (error 1722 was in log before and after that change).
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Author Comment

by:chrvon
ID: 24137301
When installing manually I got error "The file dskquouii.dll is missing from Service Pack 3 installation. The file must be present for Service Pack 3 installation to continue. " Looks like the files I downloaded from Microsoft site are not complete?
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LVL 5

Expert Comment

by:dcsdave
ID: 24140089
You did download the network installation package of SP3 right?  No insult intended.

http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

When you log into one of the test boxes are you logging in as a domain member with local admin privileges?  I mean while you are trying to go to the UNC path of the installer package?



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Author Comment

by:chrvon
ID: 24140797
Yes I downloaded the network installation version (no insult taken). Logged in as domain member with local admin priveleges to PC. UNC path of installation is in a completely open directory.  I was thinking about extracting a fresh download????
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LVL 5

Assisted Solution

by:dcsdave
dcsdave earned 1000 total points
ID: 24141787
I looked for the dskquouii.dll error and came up with nothing.  Well not actually nothing but all the search results said do a repair on the machine.  Hard to imagine you need to do that if the machines are new test PCs.

Have you actually downloaded the Net version of SP3 and tried installing it locally?  This would at least let us know if the download is valid.

Keep me posted and I will continue to try and help.
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Author Comment

by:chrvon
ID: 24149870
I get the same error when I run the update manually installling locally. I redownloaded, extracted (same size) and am now trying manually locally from two different test computers. I did notice the dskquouii.dll file is not in either extraction of XP3 that I downloaded.
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Accepted Solution

by:
chrvon earned 0 total points
ID: 24151924
It is working now even from group policy for newly extracted service pack. The only difference I can see is that I extracted it directly to my c:\drive and copied it to the shared location after extraction. Last time I extracted it directly to a shared location. Both Test PC's updated correctly, one manually and one from the group policy. YEAH!
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LVL 5

Expert Comment

by:dcsdave
ID: 24153554
Nice work man.  Glad to see you got it fixed.
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