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Cisco CVP Reporting Help - Informix Database

Posted on 2009-04-06
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Last Modified: 2013-12-24
Does anyone know how to get the CALLICMInfo table in CVP Reporting Informix database populated? I have enabled all VXMLapplication data and I do see data populated in almost every other table except this one.  

My first instinct was that the CallGUID was not being sent through; however, I see it in the Call Table.

We are on Cisco IPCC, ICM v7.0, CVP v7.0, CVP Reporting v7.0.

Thanks!
-Eric
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Question by:Eric_Tanney
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5 Comments
 
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Expert Comment

by:ehatchell
ID: 24082946
So after you configured the VXML filter, did you restart all of the servers?
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Author Comment

by:Eric_Tanney
ID: 24083222
Yup. All the tables are populating. Is there something in the ICM script you need to send through? I tried concatenating the Router Call key, Router Call Key DAy, and Router Call Key Sequence Number and I see them pass through into CVP, but not into the CallICMInfo table.

Cisco is asking if I have the ReqICMLabel node in my CVP script, which I don't. However, to my knowledge, that node is only applicable if you send the call directly to a studio script. Right?
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Accepted Solution

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ehatchell earned 500 total points
ID: 24083350
You're beyond my working knowledge of CVP as it a whole career in and of itself in the Enterprise line and I've never had this issue, so I'm at a loss without going thru the troubleshooting guides... it sounds like you've got a TAC case open, that is probably your quickest route in addition to posting Cisco NetPro.
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Author Comment

by:Eric_Tanney
ID: 24092844
Ok so I am getting pointed at the ReqICMLabel node in CVP Studio. I am not familiar with this node. All the documentation I can find on it is certainly NOT black and white. Most examples are used in a CVP Standalone environment to receive calldata.Ani and calldata.DNIS.

I've been messing with this this all day and am just keep erroring out of it.

Below is a screen shot. I have implemented the formula: concatenate("ICMInfoKeys=",Call.RouterCallKey,"-",Call.RouterCallDay,"-",Call.RouterCallKeySequenceNumber).

How would I get this info set by using the ReqICMLabel?
cvp.JPG
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LVL 2

Author Closing Comment

by:Eric_Tanney
ID: 31567265
Ridiculous no one at Cisco know how CVP reporting works. We are in a comprehensive environment and the RequestICMLabel node can only be used in a standalone...
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