x64 Print Server Uses wrong settings for x32 clients

Posted on 2009-04-06
Last Modified: 2012-05-06

On our 64 bit print server a printer is set to black and white. And from the serve it prints like that. However we had to add an "additional driver" for the x32 clients to be able to use it with a simple add "additional driver" feature. However when the clients go to the server and double click it, they get the driver and port info correctly and can print. But advanced things like duplex and color settings are left out. How can I configure the 32bit additional driver to match the x64 driver exactly?
Question by:borgmember
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LVL 28

Expert Comment

by:Michael Pfister
ID: 24086483
There are 2 places to adjust the prinitng preferences. The ones under the "General"  tab "Printing preferences..." apply if you  print directly from the server.
The ones under "Advanced" tab, "Printing Defaults..." apply to the clients that try to print via " your print server.

Author Comment

ID: 24090926
Yes, and it is correct in both spots on the server
LVL 28

Expert Comment

by:Michael Pfister
ID: 24094338
Exactly the same driver version for 32 and 64 bit?
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Author Comment

ID: 24094509
That is a good question which I dont know the answer too. I have attached a picture. I do not know how to check, or for that matter how to change it or remove it as it is grayed out. Any ideas how to check/update/remove and start all over?
LVL 28

Accepted Solution

Michael Pfister earned 500 total points
ID: 24094556
If there are only a few queues you  delete all printer queues using this specific printer model.
When you recreate the print queue you can choose to install a new driver.

What printer brand/model is it? Are you using the manufaturers printer drivers or Microsoft's built in?

Author Comment

ID: 24129311
It is a Ricoh copier using the newest pcl6 drivers. I removed all of the drivers for the machine from the server. Then used the same version of the file for both x32 and x64. After that the settings still did not map over. It appears to e a bug with the way the ricoh driver works. Since I removed it from the server previously I had to modify each client to delete the old printers and install the new once. Then manually modify the color settings on each client until everything works correctly. If theres one thing this has taught me is to avoid x64 for print servers. I assigned the points because what you stated would probably work if this was any other driver. Thanks!
LVL 28

Expert Comment

by:Michael Pfister
ID: 24130742
Thanks for the points ... oh, Ricoh printers.. I remember having nightmares a few years ago with their "special" TCP/IP port driver leaking memory (20 heavily used queues on two print servers)... had to reboot the servers every night until I finally went with Microsoft TCP/IP ports (of course with loss of some functionality).

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